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About the Role

Salesforce is seeking an Informatica Renewals Manager to own and drive the renewal process for a portfolio of accounts. This role involves engaging customers ahead of contract end dates, partnering across the renewals lifecycle to protect and grow subscription revenue while building lasting customer relationships.

Responsibilities

Manage the end-to-end renewals process in partnership with the Customer Success and Sales teams to retain and expand customer subscriptions while sustaining strong, long-term relationships
Analyze account usage data to identify gaps between what a customer owns versus what they're actively using
Partner with Operations, Deal Strategy, and Legal teams to structure and finalize renewal negotiations
Identify renewal risk within accounts early and build mitigation plans
Engage directly with customer decision-makers to understand requirements and resolve roadblocks that could delay or jeopardize renewals
Finalize renewal bookings ahead of contract expiration dates
Drive uplift and upsell opportunities on renewal bookings to expand customer spend
Support conversion of single-year to multi-year subscription terms
Serve as the voice of the customer internally, while balancing what's best for the business — building strong cross-functional relationships along the way

Requirements

Experience in sales, account management, or customer support within a subscription or SaaS environment
Understanding of the renewals cycle & process, the complexities and challenges & how to drive successful renewals outcomes
Strong negotiation and relationship-building skills, with the ability to work cross-functionally with Legal, Deal Strategy, and Operations teams
Ability to manage a complex sales cycle involving multiple stakeholders and long lead times
Proficiency in using AI-powered tools to support deal analysis and renewal recommendations

Skills

Salesforce
AI/ML tools (e.g., Salesforce Einstein, Agentforce, Slackbot, Claude, Gemini, or similar)

Location

Sydney

Work Type

Office-flex
Hybrid

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.