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About the Role
As a Front of House Leader at Pret, you will be an in-shop champion, coaching and mentoring your team. You will maintain high standards and spirits, ensuring the happiness of our teams and customers. This role involves hands-on work, including operating the coffee machine and managing shop figures.
Responsibilities
- Coach and mentor your team.
- Maintain high standards and spirits.
- Ensure the happiness of teams and customers.
- Operate the coffee machine.
- Manage shop figures and spreadsheets.
- Drive team performance.
- Protect profit.
- Keep customers happy through high standards and great energy.
Requirements
- Be kind, honest, and generous.
- Bring genuine warmth and your authentic self to work.
- Share a passion for exceptional customer service.
- Spread joy every day.
- Lead with purpose.
- Be a people person.
- Have a passion for helping your shop and its people grow.
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team performance management
- Profit protection
- High standards maintenance
- Energy management
- Communication
Location
- Unit 4, Royal Festival Hall, London SE1 8XX GBR
Work Type
- Full-time
- 35 hours per week
Experience Level
- Leader
- Driver
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Access marketplace discounts
- Flexible working hours
- Comfy free shoes
About the Company
- Pret is a company that makes delicious food, organic coffee, and has big ideas across 750+ shops in 20+ countries.
- Roles in Pret shops offer huge opportunities for growth.
- Pret is growing fast and doing the right thing.
- Pret is where passionate, hardworking people find confidence and skills to grow.
- 80%+ of Managers and 20% of Support Centre teams started on the shop floor.
- Pret values diversity and belonging, ensuring everyone feels confident and valued.
- Work at Pret is fast-paced with lots of variety, building a diverse skill set.
- Pret makes a difference through The Pret Foundation, tackling homelessness, reducing food waste, and creating positive change.
- Pret's values are: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.
Equal Opportunity
- Everyone is welcome at Pret.
- We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process.