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About the Role
Solaris is Europe's leading embedded finance platform, empowering partners to offer compliant, customer-centric banking services. Founded in 2016, Solaris pioneered the Banking-as-a-Service market and is headquartered in Berlin with 300 employees across Europe.
Responsibilities
- Perform quality checks for Customer Support (including Complaints Management) and Operations.
- Support in delivering efficient training material, training plans, and training experiences for new hires within Solaris Operations.
- Support in the maintenance of training content.
- Perform Quality checks and analyze results for new hires in a special project.
- Suggest improvement plans and remediation actions, including delivering additional training when required.
- Support in the improvement of Customer Support (including Complaints Management) and Ops processes.
- Support in the improvement of the workflow of T&Q tools.
Requirements
- Student in Bachelor's or Master's degree in Business Administration, Finance, Operations Management, or related field.
- Experience within the banking or financial services industry, with a focus on Customer Support processes and best practices.
- Basic knowledge of the Banking industry and financial services.
- Understanding of training methods and training content creation.
- Very good English and German written and verbal language skills.
- Exceptional collaboration and communication skills.
- Hands-on and problem-solving skills.
- Clear, concise, and open communication.
- Ability to articulate complex ideas and foster understanding among different stakeholders.
- Successful applicants will be required to complete pre-employment background checks.
Skills
- Collaboration
- Communication
- Problem-solving
- Training content creation
Location
- Berlin
Work Type
- Flexible working model
- Voluntary internship model
Experience Level
- Student
Education Level
- Bachelor's degree
- Master's degree
Salary/Compensations
- €2,598—€2,944 EUR monthly gross
Benefits
- Transparent framework to support career goals
- Lunch reimbursement
- Mental health support via Thrive
- Deutschlandticket subsidy
About the Company
- Solaris is Europe's leading embedded finance platform.
- Solaris’ full German banking license and proprietary modular B2B tech stack empowers its partners to offer compliant, customer-centric banking services.
- Founded in 2016, Solaris pioneered the Banking-as-a-Service market with an unparalleled combination of tech and banking.
- Solaris is headquartered in Berlin and employs 300 people in Europe.
Equal Opportunity
- At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported.
- We are dedicated to building a diverse workforce that reflects the diversity of our communities.
- We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity.
- We are proud to be an equal opportunity workplace.
- If you have a disability or special need that requires accommodation, please let us know.