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About the Role
Be the friendly first point of contact for patients, families and visitors, providing exceptional customer service while managing appointments, enquiries and phone calls. Keep the department running smoothly by coordinating clinic bookings, transport, interpreter services and liaising with teams across the hospital. Maintain accurate patient records, prepare correspondence and reports, and ensure all documentation is processed efficiently and confidentially. Support a range of administrative activities, including clinical trials, country clinics and other services that help deliver high-quality patient care. Work closely with a supportive team, contributing to continuous improvements and providing administrative support across the department as needed.
Responsibilities
- Be the friendly first point of contact for patients, families and visitors, providing exceptional customer service.
- Manage appointments, enquiries and phone calls.
- Coordinate clinic bookings, transport, and interpreter services.
- Liaise with teams across the hospital.
- Maintain accurate patient records.
- Prepare correspondence and reports.
- Ensure all documentation is processed efficiently and confidentially.
- Support administrative activities for clinical trials, country clinics, and other services.
- Contribute to continuous improvements.
- Provide administrative support across the department.
Requirements
- Previous experience in an administrative role, ideally within a healthcare or hospital environment.
- Friendly, professional approach with excellent communication and customer service skills.
- Strong organisational skills with the ability to manage competing priorities in a busy environment.
- High attention to detail.
- Confidence using Microsoft Office and electronic patient management systems.
- Proactive team player who takes initiative.
- Ability to work well independently.
- Commitment to delivering excellent patient care through outstanding administrative support.
- Must be an Australian or New Zealand citizen or have an Australia visa that grants the necessary work rights.
Skills
- Customer service
- Appointment management
- Enquiry handling
- Phone call management
- Clinic booking coordination
- Transport coordination
- Interpreter services coordination
- Liaison with hospital teams
- Patient record maintenance
- Correspondence preparation
- Report preparation
- Documentation processing
- Administrative support
- Microsoft Office
- Electronic patient management systems
Location
- The Kinghorn Cancer Centre, St Vincent’s Public Hospital, Sydney
Work Type
- Permanent
- Full-time (3 days/week)
- Full-time (4 days/week)
Experience Level
- Administration Officer Level 3
- Year 1-2
Salary/Compensations
- $73,915.12 - $76,218.80 + super + salary packaging
Benefits
- Competitive pay
- Not-for-profit salary packaging
- Seamless NSW Health Mobility (transfer of qualifying service and leave entitlements)
- Study leave
- Curran Foundation scholarships
- Fitness Passport
- Discounted private health
- Cultural recognitions and celebrations
About the Company
- Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
- Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
- Sydney’s premier and iconic inner-city public hospital, providing world-class care to all people, including the most vulnerable in our community.
- Features cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
- Located in the vibrant heart of Darlinghurst, minutes from Kings Cross station, with direct, high-frequency bus connections and seamless links from Gadigal and Museum stations.
Equal Opportunity
- We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
- As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
- St Vincent's acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
- As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.