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About the Role
Supervises and coordinates activities of employees delivering spa services, focusing on guest and employee satisfaction and achieving operating budget.
Responsibilities
- Assumes the responsibilities of the Spa Director in his/her absence.
- Ensures all employees have the proper supplies, equipment and uniforms.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa and related areas and equipment.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
- Strives to improve service performance.
Requirements
- High school diploma or GED.
- 2 years experience in the spa, guest services, or related professional area.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
Education Level
- High school diploma or GED
About the Company
- Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations.
- Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.
- In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.