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About the Role

Join the Fraud and Intelligence team to help detect, prevent and reduce financial crime across insurance products. You will investigate complex activity, analyse data and identify trends, anomalies and emerging threats. Your insights will support timely regulatory reporting, effective case management and practical responses to fraud, scams and other financial crime risks. Working with compliance, risk, legal, technology and customer teams, you will provide clear advice that protects customers, assets and reputation while improving detection methods, operational processes and intelligence outcomes.

Responsibilities

Investigate financial crime activity to identify its scope, impact, patterns and responsible parties with a focus on scams.
Analyse complex datasets to uncover anomalies, emerging trends and financial crime indicators.
Prepare accurate intelligence reports, risk assessments, briefs of evidence and regulatory submissions.
Manage financial crime cases, information and impacted customers in line with relevant frameworks, standards and procedures.
Communicate findings and recommendations clearly to internal stakeholders and external regulatory bodies.
Improve analytical methods, workflows and tools to strengthen financial crime detection and prevention.

Requirements

2+ years of experience in operational scams, fraud or financial crimes across telecommunications, digital platforms or financial services.
Experience supporting customers, scam victims or complaints through sensitive investigative matters.
Strong analytical skills, with experience working with data, producing accurate and understandable reports.
Ability to write risk assessments, intelligence reports and briefs of evidence.
Knowledge of relevant financial crime regulations, industry standards, typologies and sanctions.

Skills

Fraud detection
Financial crime investigation
Data analysis
Regulatory reporting
Case management
Risk assessment
Intelligence reporting

Location

Brisbane
Sydney
Melbourne

Work Type

Hybrid working

Experience Level

2+ years

Education Level

Qualification in intelligence, law or financial crime is desirable.

Benefits

Award-winning Shine platform for perks, wellbeing, career development, and recognition.
Performance-based incentives.
Suncorp shares for eligible employees.
Hybrid working.
Flexible leave.
20 weeks paid parental leave.
Up to 5 days paid flexible leave annually.
Paid study support.
Career breaks.
On-the-job learning.
$1,000 referral bonus for eligible employees.
Free wellbeing coaching.
Dedicated Employee Council.
Confidential EAP access.
Discounts at 900+ retailers.
Fitness Passport.
Reduced super fees.
Paid volunteer leave.
Donation matching.
Unlimited emergency response leave.
Diversity celebrated through employee resource groups.
Inclusive policies for all families.

About the Company

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Equal Opportunity

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.