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About the Role
Papaya Global is seeking a motivated Implementation Manager to guide new clients through the implementation process, from discovery to go-live. Success requires project management skills, a detail-oriented mindset, and a passion for client success. The ideal candidate will leverage AI-powered workflows and automations to enhance efficiency and customer experience.
Responsibilities
- Lead end-to-end client onboarding, including discovery, configuration, data migration, testing, and go-live support.
- Develop and manage comprehensive project plans, ensuring milestones and deadlines are met.
- Collaborate with client stakeholders to understand business needs and tailor solutions.
- Maintain consistent, proactive communication with clients.
- Identify and mitigate risks or blockers early.
- Leverage AI-powered workflows and automations to streamline onboarding, project tracking, communications, documentation, and reporting.
- Work closely with internal teams (Product, Account Management, Support, Engineering) to resolve issues.
- Implement solutions to recurring challenges and contribute to process improvements.
- Identify opportunities to use AI tools to improve collaboration, issue resolution, and communication.
- Collect client feedback and analyze implementation trends for continuous improvement.
- Partner with leadership to suggest enhancements based on client feedback and product limitations.
- Proactively identify gaps in onboarding workflows and propose innovative tools or approaches.
- Design and implement AI-driven workflows or no/low-code automations to reduce manual work and improve efficiency.
- Ensure all implementations adhere to regional and international payroll compliance requirements.
- Maintain detailed project documentation.
- Leverage AI tools to improve documentation, knowledge management, reporting, and information accessibility.
- Facilitate a structured handover to Account Management and Customer Success teams post-implementation.
Requirements
- Bachelor’s degree or equivalent professional experience.
- 3–5+ years in a customer-facing role, preferably in SaaS or payroll/HR tech.
- 3–5+ years of experience with payroll implementation or processing in the Americas.
- Solid understanding of service models (PEO, EOR, ASO, AOR, contingent workforce).
- Proven ability to manage multiple client projects simultaneously from discovery to go-live.
- Strong analytical and problem-solving skills with a proactive approach.
- Excellent time management skills with the ability to juggle multiple priorities.
- Customer-centric mindset with outstanding relationship-building capabilities.
- Experience in Change Management and continuous improvement practices.
- Hands-on experience building AI-powered workflows, automations, or custom AI solutions.
- Experience creating AI-driven workflows, agents, or no/low-code automations.
- Ability to identify opportunities for AI adoption and implement practical solutions.
- Proficiency with payroll software platforms and HRIS/ERP systems.
- Strong understanding of data migration, system integration, and platform configuration.
- Ability to troubleshoot technical issues and collaborate with cross-functional teams.
- Experience managing multiple, concurrent implementation projects with excellent project planning skills.
- Familiarity with project management tools (JIRA, Asana, Monday.com, Microsoft Project).
- Exceptional verbal and written communication skills.
- Comfortable engaging with stakeholders at all levels.
- Strong client-facing presence and ability to manage expectations with empathy and confidence.
Skills
- Project Management
- Client Onboarding
- SaaS
- Payroll Implementation
- HR Tech
- PEO
- EOR
- ASO
- AOR
- Contingent Workforce Solutions
- Problem Solving
- AI-powered workflows
- Automation
- Process Improvement
- Client Feedback Analysis
- Compliance
- Documentation
- Data Migration
- System Integration
- Platform Configuration
- Troubleshooting
- JIRA
- Asana
- Monday.com
- Microsoft Project
- Communication
- Relationship Building
- Change Management
Location
- Global
Work Type
- Flexible work environment
Experience Level
- 3-5+ years
Education Level
- Bachelor’s degree or equivalent professional experience
Benefits
- Competitive compensation
About the Company
- Papaya Global is a rapidly growing, award-winning B2B tech unicorn revolutionizing the payroll & payments industry.
- Innovative technology provides a comprehensive solution for managing global workforces in over 160 countries.
- Join a mission-driven company at the forefront of global payroll innovation.
- Work with a dynamic team passionate about redefining how businesses manage global talent.
- Enjoy a culture that values growth, collaboration, and impact.