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About the Role
PAG Direct is seeking an Inside Sales / Business Development Representative for the Thornhill Hyundai location, focusing on the customer life cycle and exceeding sales targets.
Responsibilities
- Manage inbound and outbound customer communication via phone and email, providing excellent customer service.
- Coordinate customer appointments to meet both customer and dealership needs.
- Accurately enter customer information, appointments, and inquiries into the dealership's software.
- Create and foster customer relationships to drive sales growth.
- Build personal rapport with customers.
- Collaborate with management teams to ensure optimal customer experiences.
- Achieve individual sales goals and contribute to team objectives.
- Be open to new ideas and adapt to change.
- Ensure customer satisfaction.
- Contribute ideas to management for process improvement.
- Maintain a dependable, positive attitude and energy daily.
- Pursue opportunities for growth within the organization.
Requirements
- 1-2 years of sales experience with a proven track record of closing sales.
- At least 1 year of experience in inside sales, telemarketing, or working with software/digital solutions.
- Experience in the automotive industry, including knowledge of sales processes, systems, and internal operations.
- Ability to prioritize and quickly respond to customer requests.
- Solid understanding of the sales life cycle.
- Excellent persuasive communication skills, both written and oral.
- Strong negotiation skills and a positive attitude.
- Strong computer literacy skills.
- Creative on-the-spot thinking.
- Valid OMVIC License.
- Call centre experience is a valuable asset.
- Additional languages (Korean, Cantonese, Mandarin, Russian) are an asset.
Skills
- Sales
- Customer Service
- Appointment Setting
- Data Management
- Relationship Building
- Communication
- Negotiation
- Computer Literacy
Location
- Thornhill, Ontario
Work Type
- In-office
- Full-time
Experience Level
- 1-2 years of sales experience
- At least 1 year of experience in inside sales, telemarketing, or software/digital solutions
Salary/Compensations
- Base salary of $36,000 with performance bonus, up to $71,500 annually
Benefits
- Competitive benefits plan
- Employee Assistance Program (eligible after 3 months)
- Learning opportunities for professional development
- Generous employee discounts
About the Company
- PAG Direct is a company looking for dedicated individuals to join their team.
Equal Opportunity
- All qualified applicants will receive consideration for employment.
- PAG Direct will provide reasonable accommodation for persons with disabilities to support participation in all aspects of the recruitment process.