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About the Role
The Property Manager is responsible for managing a portfolio of residential properties efficiently and effectively, providing the highest level of customer service to residents and owners while operating within established standards of safety, quality customer service, and efficient operations.
Responsibilities
- Actively contributes to team objectives and accepts shared responsibility for projects.
- Involves others in decision-making and works towards consensus.
- Respects and is tolerant of individual differences and works through conflict openly.
- Supervises and manages administrative and operational staff, ensuring effective performance management.
- Maintains the highest level of customer service for residents and owners, communicating effectively and addressing concerns promptly.
- Directs resident functions to foster goodwill and focuses on resident retention.
- Handles resident and owner complaints promptly and appropriately.
- Monitors rent collections, communicates with residents regarding payments, and organizes eviction processes if necessary.
- Codes and approves invoices from suppliers and contractors.
- Reviews and approves rental applications.
- Maintains up-to-date Management Reports, including Accounts Receivable, Accounts Payable, variances, and monthly inspection reports.
- Prepares yearly budgets for relevant properties.
- Adheres to property management standards, including legislative requirements, compliance, safety, and emergency procedures.
- Conducts pre-inspection and vacate inspections, noting deficiencies and preparing reports.
- Schedules maintenance work and develops scopes of work for service contracts.
- Negotiates pricing for service contracts and prepares associated paperwork.
- Places service calls with contractors and coordinates contracted work.
- Conducts regular inspections of common areas and rectifies deficiencies.
- Supports the Residential Property Management Team and proposes improvements to property management processes.
Requirements
- Minimum High School diploma (Grade 12/13).
- Ability to read and write English fluently.
- Ability to accurately perform intermediate mathematical functions.
- Ability to understand and perform property management software functions.
- A minimum of three years of experience in residential property management or a related field.
- Valid driver license.
- Willingness and ability to be on call and work irregular hours.
Skills
- Honesty
- Integrity
- Respect
- Trust
- Solid management and leadership skills
- Proven ability to motivate and train staff
- Excellent communication and relationship building competencies
- Openness to change and process improvement
- Strong administrative and organizational skills
- Strong time management skills
- Proficient with computers and software
- Professional image
- Strong customer service orientation
- Motivation to learn and grow
- Knowledge of on-site maintenance requirements, vendor management, and contracts
- Excellent negotiating skills
- High stress tolerance
Experience Level
- Minimum of three years of experience in residential property management or a related field.
Education Level
- Minimum High School diploma (Grade 12/13)
- Preference: College Degree and/or Industry Designation
About the Company
- Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer.
- We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process.
Equal Opportunity
- Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer.
- We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process.