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About the Role
W Sydney is seeking a Beverage & Food Executive focused on daily planning of B&F operations, guest inquiries, activations, reporting, and B&F administration. This role collaborates with the hotel marketing team on menu designs and collaterals, and assists B&F leadership with daily tasks.
Responsibilities
- Ensure professional phone management according to brand guidelines.
- Anticipate guest service needs and act on them.
- Maintain presence in front-of-house areas and build relationships with talent, potential, and existing clients.
- Verify B&F reservation information for accuracy and enter into SEVENROOMS.
- Accommodate and document special requests accurately and efficiently.
- Explain guarantee, group surcharge, and cancellation policies.
- Answer guest questions about B&F venues, including hours, concepts, menus, and promotions.
- Coordinate group reservations and private events for all B&F venues.
- Utilize up-selling techniques and sales strategies to maximize revenue.
- Manage setup and back-end operations of B&F software systems like SEVENROOMS and IRIS.
Requirements
- Previous experience in a similar role within the hospitality industry.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office.
- Exceptional attention to detail.
- Strong understanding and ability to use software applications such as Sevenrooms, OPERA, InDesign & Canva.
Skills
- Beverage & Food Operations
- Guest Service
- Multitasking
- Attention to Detail
- Menu Design
- Reporting
- Administration
- Communication
- Microsoft Office
- Sevenrooms
- OPERA
- InDesign
- Canva
Location
- Sydney
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Discounts on hotel rooms across Marriott International properties for employee, family, and friends.
- Access to training opportunities from W Sydney and Marriott International.
- Discounts on food and beverage across all W hotels.
- Recognition programs.
- Wellbeing and mindfulness programs.
- Employee Assistance Program.
- 'Great Places to Work' certification.
About the Company
- W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Equal Opportunity
- Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.