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About the Role
The Sebel Sydney Martin Place is seeking a dynamic and enthusiastic part-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.
Responsibilities
- Deliver service excellence, from check in to check out and everywhere in between
- Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Answer all telephone calls in a professional manner according to brand standard
- Reconcile cashier floats at the completion of each shift.
- Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
Requirements
- Previous customer service experience in a Hotel environment
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
Skills
- Microsoft Office
- Opera Cloud
- Communication skills
- Customer service focus
Location
- Sydney
Work Type
- Part-Time
- Permanent
Benefits
- Work Your Way
- Learn Your Way
- Benefits Your Way
About the Company
- Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries.
- Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Equal Opportunity
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
- We offer reasonable adjustments to support you.
- If you require an adjustment to be made during the recruitment process, you're welcome to let us know.