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About the Role
Salesforce AI Labs is building a production-ready AI product that learns from human demonstrations to automate complex enterprise application workflows. This role offers the autonomy of a startup with the reach of Salesforce, allowing you to own substantial systems from design through deployment and help take a new offering from early adoption to general availability.
Responsibilities
- Build systems that learn from demonstrations and combine AI reasoning with deterministic execution to complete workflows reliably.
- Develop recovery and verification capabilities for agent adaptation to changes, outcome confirmation, and recognition of needed human intervention.
- Build backend services with robust workflow state management, failure handling, and secure access to customer environments.
- Create evaluations and diagnostics to measure task success, expose regressions, and make failures understandable.
- Work alongside customers to understand their workflows, prototype solutions, and validate results in their environments.
- Investigate automation success or failure points and translate findings into core product improvements.
- Assist customers in moving from initial successful workflows to repeatable, increasingly self-service adoption.
- Partner with forward-deployed engineers and product management to influence the product roadmap based on customer needs.
- Own technical decisions for substantial components, from initial design through production operation.
- Evaluate model selection, tool use, and context management against reliability, latency, and cost.
- Mentor peers through design discussions and code reviews, and participate in hiring.
Requirements
- Independently owned a substantial backend service or system through design, deployment, production failures, and subsequent improvements.
- Hands-on experience building and evaluating LLM-powered systems, with the ability to explain quality assessment and failure modes.
- Ability to reason through concurrency, persistent state, retries, and partial failures in systems performing consequential actions.
- Proficiency in Python, Go, Java, or JavaScript/TypeScript.
- Ability to translate unclear customer problems into a bounded technical approach, test it with users, and carry it through to production.
- Desire for direct customer engagement, including problem investigation and technical tradeoff discussions.
- Thoughtful use of AI development tools and responsibility for the correctness, security, and maintainability of shipped work.
Skills
- Agent tool use
- Code generation
- Automated recovery
- Evaluation frameworks
- Browser automation
- Workflow orchestration
- Enterprise integrations
- Building early-stage products
- Customer-facing engineering
Location
- Select cities within the San Francisco and New York City metropolitan area
Work Type
- Full-time
Experience Level
- Mid-level
- Senior
Salary/Compensations
- $148,500 - $223,900 annually
- $178,900 - $246,000 annually in select cities within the San Francisco and New York City metropolitan area
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work is changing, and Salesforce is looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and upholding Salesforce's core values.
- Agentforce is the future of AI.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and aims to lead the path to equality by creating an inclusive workplace free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other aspects of employment.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.