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About the Role
Salesforce AI Labs is building a product that learns from human demonstrations and turns complex workflows into repeatable automation across enterprise applications. The browser gives AI access to an enormous world of legacy enterprise software. Turning that access into dependable action requires understanding how applications actually behave. Your primary focus will be reliable browser automation, and you’ll work across the stack to make those capabilities usable and diagnosable by customers. Understanding how browser behavior connects to frontend state and backend services is central to making the whole system work. You’ll join a team that builds directly with customers. Your browser expertise will shape what this product can accomplish, and you’ll own capabilities from initial design through production use.
Responsibilities
- Build browser-extension capabilities that capture user interactions and the context needed to reproduce workflows reliably.
- Develop automation for complex applications, including dynamic pages, nested frames, custom controls, and asynchronous state changes.
- Improve how agents understand page structure, identify controls, execute actions, and recover when interfaces change.
- Create debugging and replay tools that make automation failures easier to understand and resolve.
- Extend the product experience so customers can record workflows, monitor execution, and inspect results.
- Observe how customers use their applications and identify the interactions and state changes automation needs to capture.
- Investigate failures in customer environments, tracing problems through browser behavior, application state, and execution services.
- Turn application-specific discoveries into reusable recording, targeting, and recovery capabilities.
- Help customers record and troubleshoot workflows independently, using their experience to improve the product.
- Own architectural decisions for browser recording and execution, including recording fidelity, element targeting, and browser state.
- Partner with AI engineers to define the observations and actions agents need to operate applications reliably.
- Mentor peers through design discussions and code reviews, and participate in hiring.
Requirements
- Independently owned a significant web capability or system through design, deployment, production failures, and subsequent improvements.
- Strong JavaScript or TypeScript skills and a deep understanding of the DOM, browser events, network behavior, and asynchronous execution.
- Experience building browser automation with Playwright or comparable tools.
- Ability to trace difficult failures across browser behavior, frontend state, and backend services.
- Ability to design tests that distinguish reliable behavior from something that happened to work once.
- Desire to work directly with customers, investigate unfamiliar applications, and turn learnings into product improvements.
- Thoughtful use of AI development tools and responsibility for the correctness, security, and maintainability of shipped code.
Skills
- Browser extensions
- Accessibility trees
- Resilient element targeting
- Recording and replay systems
- LLM-powered applications
- Computer-use agents
Location
- Select cities within the San Francisco and New York City metropolitan area
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $148,500 - $223,900 annually
- $178,900 - $246,000 annually
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and is committed to creating a workplace that’s inclusive and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.