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About the Role
Mayo Clinic is a top-ranked healthcare provider dedicated to putting patients first while investing in employees with competitive compensation and comprehensive benefits. We offer continuing education and advancement opportunities for a long, successful career.
Responsibilities
- Accurately check-in, admit, and register patients in hospital or ED settings via in-person, phone, or virtual methods.
- Verify patient demographic information, collect insurance data, and create/identify appropriate accounts.
- Obtain patient signatures, provide required forms/letters, and assist patients with self-registration.
- Collect co-payments and/or share of cost.
- Ensure patient safety using positive identification protocols and obtain necessary consents.
- May assist patients with hospital presumptive eligibility or Medicaid applications.
- Physically walk to patients' locations throughout the emergency department and/or hospital for in-person registration.
- Adhere to quality assurance guidelines and productivity standards.
Requirements
- High School Diploma or GED required.
- 2+ years of relevant experience required.
- Ability to read and communicate effectively.
- Basic computer/keyboarding skills.
- Intermediate mathematic competency.
- Good written and verbal communication skills.
- Knowledge of proper phone etiquette and phone handling skills.
- Ability to interact professionally with individuals from diverse backgrounds.
- Maintain working knowledge of systems and processes related to patient registration and scheduling activities.
- This vacancy is not eligible for sponsorship; we will not sponsor or transfer visas for this position.
Skills
- Epic RC/EMR system experience preferred.
- Healthcare Financial Management Association (HFMA) Certification Preferred.
- Prior desk, appointment, or secretarial experience preferred.
- Working knowledge of scheduling systems and procedures preferred.
Location
- Phoenix/Scottsdale, Arizona
- Jacksonville, Florida
- Rochester, Minnesota
Work Type
- Full-time
Experience Level
- 2+ years of relevant experience
Education Level
- High School Diploma or GED
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package.
About the Company
- Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report.
- We are dedicated to our employees, investing in competitive compensation and comprehensive benefit plans.
- We offer continuing education and advancement opportunities at every turn, allowing employees to build a long, successful career with Mayo Clinic.
- Our locations include major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.
- Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.