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About the Role
We are currently searching for a Front Desk Agent for the Hilton Garden Inn Arboretum, Austin, Texas.
Responsibilities
- Greet guests and manage check-ins and check-outs
- Handle reservations, cancellations, and room assignments
- Assist guests with questions, directions, and local recommendations
- Address and resolve guest concerns professionally
- Maintain accurate guest records and room key inventory
- Support front desk operations as needed
Requirements
- Experience with a Hilton Brand hotel highly desired
- Ability to manage time effectively and complete required tasks on time
- Knowledge of and ability to operate computer equipment and the reservations system
- Stable work history required
- Strong understanding of Microsoft Office products (Excel, Word, Outlook)
- Must be a team player
- Must be able to convey information and ideas clearly
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by guests
Skills
- Microsoft Office
- Excel
- Word
- Outlook
- Computer operations
- Reservations systems
Location
- Austin, Texas
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- High School diploma or equivalent required
Benefits
- Industry leading 401K
- Promotional opportunities
About the Company
- Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs.
- HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
- When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.
- HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
Equal Opportunity
- HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual attention, gender identity, national origin, veteran or disability status.