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About the Role
Be the friendly first point of contact for patients, families and visitors, providing exceptional customer service while managing appointments, enquiries and phone calls. Keep the department running smoothly by coordinating clinic bookings, transport, interpreter services and liaising with teams across the hospital. Maintain accurate patient records, prepare correspondence and reports, and ensure all documentation is processed efficiently and confidentially. Support a range of administrative activities, including clinical trials, country clinics and other services that help deliver high-quality patient care. Work closely with a supportive team, contributing to continuous improvements and providing administrative support across the department as needed.
Responsibilities
- Provide exceptional customer service to patients, families, and visitors.
- Manage appointments, inquiries, and phone calls.
- Coordinate clinic bookings, transport, and interpreter services.
- Liaise with hospital teams.
- Maintain accurate patient records.
- Prepare correspondence and reports.
- Process documentation efficiently and confidentially.
- Support administrative activities for clinical trials, country clinics, and other services.
- Contribute to continuous improvements within the department.
- Provide administrative support across the department.
Requirements
- Previous experience in an administrative role, ideally within a healthcare or hospital environment.
- Friendly, professional approach with excellent communication and customer service skills.
- Strong organizational skills with the ability to manage competing priorities in a busy environment.
- High attention to detail.
- Confidence using Microsoft Office and electronic patient management systems.
- Proactive team player who takes initiative.
- Ability to work well independently.
- Commitment to delivering excellent patient care through outstanding administrative support.
- Must be an Australian or New Zealand citizen or have an Australian visa that grants the necessary work rights.
Skills
- Customer service
- Appointment management
- Inquiry handling
- Phone communication
- Clinic booking coordination
- Transport coordination
- Interpreter services coordination
- Liaison
- Record maintenance
- Correspondence preparation
- Report preparation
- Documentation processing
- Administrative support
- Microsoft Office proficiency
- Electronic patient management systems proficiency
- Teamwork
- Initiative
- Independent work
Location
- The Kinghorn Cancer Centre, St Vincent’s Public Hospital, Sydney
Work Type
- Permanent
- Full-time
Experience Level
- Administration Officer Level 3, (Year1-2)
Salary/Compensations
- $ 73,915.12 - $76,218.80 + super + salary packaging
Benefits
- Competitive pay
- Not-for-profit salary packaging
- Seamless NSW Health Mobility (transfer of qualifying service and leave entitlements)
- Study leave
- Curran Foundation scholarships
- Fitness Passport
- Discounted private health insurance
- Cultural recognitions and celebrations
About the Company
- Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
- Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
- Sydney’s premier and iconic inner-city public hospital, serving the entire population and providing world-class care to all people, including the most vulnerable.
- Features cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
- Located in the vibrant heart of Darlinghurst, close to public transport.
Equal Opportunity
- We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
- As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
- St Vincent's acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
- As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.