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About the Role
We're looking for an Outcome Tester to join our Controls Office team and play a key role in identifying risks, driving improvements, and ensuring customers receive the right outcomes throughout their journey with us. This is an exciting opportunity for someone with strong analytical skills, a keen eye for detail, and a passion for continuous improvement. You'll work across a range of customer interactions and journeys, providing meaningful insight that supports better customer, regulatory, and business outcomes.
Responsibilities
- Deliver outcome testing across customer interactions using an established testing framework.
- Assess customer journeys and identify potential customer, regulatory or commercial risks.
- Produce clear, insightful reporting that highlights trends, risks and opportunities for improvement.
- Escalate concerns through the appropriate channels in a timely manner.
- Work with stakeholders across the business to share findings and support positive change.
- Contribute to continuous improvement initiatives and promote a culture of investigation, innovation and better ways of working.
Requirements
- Experience analyzing information and identifying trends, risks and areas for improvement.
- Strong report-writing skills with the ability to present findings clearly to a range of audiences, including senior stakeholders.
- Excellent communication and relationship-building skills.
- The ability to interpret data and turn insight into meaningful recommendations.
- A proactive approach and the confidence to work in a fast-paced environment with competing priorities.
- A strong commitment to integrity, accountability and delivering the right outcomes for customers.
Skills
- Analytical skills
- Attention to detail
- Continuous improvement
- Reporting
- Communication
- Relationship-building
- Data interpretation
Location
- Hybrid - Flexible
Work Type
- Permanent
- Hybrid
Benefits
- Personal and Professional growth opportunities
- Internal Mobility programmes
- Leadership development programmes
- Work-Life balance
- Health Cash Plan
- Instant discounts
- Credit building tool
- Salary Finance Loans
- Electric vehicle leasing
- Long service awards
- Free Domestic & General protection plan (one free plan annually with discounted rates up to 50% on additional plans)
- Referrals for family and friends
About the Company
- The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do.
- Domestic & General are proud of our 100-year legacy and excited about our future growth plans.
- We are expanding our horizons, entering new markets and territories internationally.
Equal Opportunity
- Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.
- We also have a thorough referencing process, which includes credit and criminal record checks.