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About the Role

Respond to complex medical information inquiries, prepare information packages, and serve as a subject matter expert. Track and analyze inquiries, ensure compliance with regulations, and manage projects.

Responsibilities

Respond directly to complex or escalated medical information inquiries by leveraging advanced knowledge of assigned products, therapeutic areas, and company protocols.
Prepare and maintain comprehensive, up-to-date information packages, resource materials, and documentation for assigned products or therapeutic areas to ensure accurate information dissemination.
Serve as a subject matter expert in technical or therapeutic areas, actively monitor developments within specialty fields, and ensure continuous knowledge updates to address inquiries effectively.
Track, document, and analyse all medical information inquiries and responses systematically to meet internal company standards, comply with regulatory requirements, and provide actionable insights to stakeholders, including the Marketing team.
Ensure strict adherence to medical information protocols, corporate policies, and all relevant local and international regulations to maintain compliance and credibility.
Manage and deliver assigned projects within agreed timelines, prepare detailed reports, and present findings and actionable outcomes to relevant audiences or stakeholders.

Requirements

Bachelor’s degree (or equivalent) in a science, pharmacy, or healthcare-related discipline.
Relevant experience in pharmaceutical, medical information, or healthcare environments.
Strong experience in customer communication and handling complex information.
Solid understanding of medical information processes, protocols, and compliance standards.
Strong organizational and prioritization skills.
Ability to appropriately escalate complex issues.
Broader expertise in multiple products, therapy areas, or aspects of medical information (Desirable).
Experience managing projects or supporting implementation of new initiatives (Desirable).
Project management certification or relevant training (Desirable).

Skills

Customer communication
Handling complex information
Medical information processes
Protocols
Compliance standards
Organizational skills
Prioritization skills
Project management

Education Level

Bachelor’s degree (or equivalent) in a science, pharmacy, or healthcare-related discipline

About the Company

Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness.

Equal Opportunity

The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law.
Alexion provides reasonable accommodations to meet the needs of candidates and employees.
To begin an interactive dialogue with Alexion regarding an accommodation, please contact accommodations@Alexion.com.
Alexion participates in E-Verify.