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About the Role
As the Practice Manager, you will oversee all aspects of medical spa operations, ensuring seamless functionality, exceptional patient experiences, and sustainable revenue growth. Your leadership will drive practice success by fostering a positive work environment, maintaining cultural ethos, and effectively communicating company directives to site-level teams.
Responsibilities
- Oversee daily practice operations including scheduling, inventory management, and facility maintenance.
- Facilitate communication of corporate directives and initiatives to site-level staff.
- Manage customer service initiatives, patient scheduling, and front desk operations.
- Coordinate patient satisfaction efforts, including follow-up communication and issue resolution.
- Conduct regular P&L reviews and track key performance indicators (KPIs).
- Facilitate lead management efforts to enhance revenue generation.
- Drive business development initiatives, cultivating strategic partnerships and expanding service offerings.
- Oversee accurate time card submissions, including management of overtime and time off.
- Hold regular team meetings, one-on-one sessions, and implement training programs for continuous improvement.
- Partner with corporate Talent Acquisition to identify staffing needs, interview, and hire new team members.
- Carry out marketing initiatives effectively within the practice.
- Assist in execution of local marketing and sales operations.
- Monitor progress for local marketing and sales operations.
- Engage in local marketing and sales operations.
- Cultivate local business partnerships and community engagement activities.
- Ensure compliance with all relevant regulations, industry standards, and internal guidelines.
- Maintain a culture of excellence in customer service and patient experience.
- Foster a positive and supportive work environment for all staff members.
Requirements
- Bachelor's degree in business administration, healthcare management, or related field preferred.
- 2+ years of management experience in the healthcare/retail space preferred.
- Knowledge of regulatory requirements and compliance standards in the healthcare industry.
- Proficiency in Microsoft Office suite.
- Experience with practice management software systems.
- Site Level Administrative Staff supervisory responsibilities.
Skills
- Leadership
- Operations Management
- Financial Oversight
- People Management
- Marketing and Outreach
- Process and Compliance Management
- Customer Service
- Communication
- Mentorship
- Performance Management
- Business Development
- Strategic Planning
Location
- Albany, NY
- Glens Falls, NY
Work Type
- Full-Time
- Onsite
Experience Level
- 2+ years of management experience
Education Level
- Bachelor's degree preferred