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About the Role
This position is dedicated to the intake of internal and external referrals, scheduling, registering, and onboarding newly referred patients in collaboration with the Nurse Coordinator at Yale Cancer Center (YCC)/Smilow Cancer Hospital in Waterford.
Responsibilities
- Serve as the first point of contact for new patients entering the Waterford Smilow Care Center.
- Process new patient referrals, including intake and entry-level patient data, compilation of required data, and tracking/coordinating appointments.
- Intake and accurately record/track newly referred patients on a spreadsheet, compiling statistical data and reports.
- Review referral documentation and compile all pertinent patient records for initial consultative visits.
- Coordinate timely patient consultations with the appropriate provider and schedule visits.
- Arrange any required pre-visit testing within the standard timeframe.
- Register accounts, compile demographic data, and ensure required insurance referrals are in place.
- Send new patient packets to patients.
- Orient new patients and their families to the facility and visit process.
- Identify additional access to care/financial resources needed and order appropriate referrals.
- Notify referring provider of the new patient consult date/time.
- Field all inquiries related to new patients and scheduling/rescheduling of consultations.
- Place reminder calls for all new consults.
- Meet performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development.
- Perform other duties as assigned or directed.
Requirements
- Minimum one year experience in medical scheduling and registration.
- Exceptional and patient-centered customer service skills.
- Ability to effectively communicate with patients, family members, visitors, peers, and clinical staff.
- Strong computer skills associated with scheduling, medical records, and transcription.
- Strong knowledge of outpatient office, hospital, or inpatient hospital administrative support functions preferred.
- Experience in an oncology setting or other highly complex medical setting required.
- CHAA certification within one year of employment.
Skills
- Scheduling
- Registration
- Customer service
- Communication (oral and written)
- Computer skills
- Medical records management
- Transcription
- Problem-solving
- Critical thinking
- Coordination
Location
- Waterford
Work Type
- Full-time
Experience Level
- Minimum one year experience
Education Level
- High school education OR Associate's degree OR Bachelor's degree or equivalent combination of experience and education
About the Company
- To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values.
- These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Equal Opportunity
- EEO/AA/Disability/Veteran