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About the Role
At JCPenney Salon, Salon Managers can coach, inspire, and grow a talented salon team while continuing to build their own clientele and earn commission behind the chair. This role is key in creating an exceptional salon experience, developing beauty professionals, growing the business, and helping the team reach their full potential.
Responsibilities
- Lead by example and set the standard for outstanding service.
- Provide professional hair services, including cuts, styling, chemical services, and other services across all hair types.
- Deliver thorough consultations and personalized recommendations.
- Coach stylists on creating memorable experiences that encourage rebooking, referrals, and long-term client loyalty.
- Motivate and recognize your team through consistent communication, coaching, and encouragement.
- Build an atmosphere where clients feel comfortable, welcomed, and excited to return.
- Recruit talented stylists through social media, referrals, recruiting platforms, local salons, and cosmetology schools.
- Provide frequent, meaningful, and balanced coaching and feedback.
- Identify individual strengths and opportunities for growth.
- Create learning opportunities that help stylists advance throughout their careers.
- Encourage participation in JCPenney's Core and Artistic Education programs.
- Build a team culture centered around loyalty, passion, professional growth, respect, and fun.
- Celebrate associate accomplishments and create opportunities for your team to shine.
- Review salon performance reports and identify opportunities for improvement.
- Establish priorities and action plans around productivity, referrals, rebooking, return rates, and client acquisition.
- Identify root causes and coach your team toward measurable results.
- Manage salary costs and resources to support the salon's profit plan.
- Set clear expectations and help your team understand how success is measured.
- Adapt to changing business needs while keeping the team focused on results.
- Follow SET merchandising standards and make adjustments based on salon layout.
- Walk the salon and backbar regularly to identify merchandising, replenishment, and recovery opportunities.
- Address or delegate product-related issues that affect the client experience.
- Manage backbar expenses responsibly and according to plan.
- Help maintain a professional, organized, and welcoming salon environment.
- Consistently meet performance expectations for service sales, product sales, productivity, client experience, and attendance.
- Follow company programs, hiring practices, and applicable state safety regulations.
- Ensure team members understand expectations and have the resources they need to succeed.
- Hold yourself and your team accountable while recognizing and celebrating progress.
Requirements
- A current cosmetology license in the state where you are applying.
- A passion for beauty and creating exceptional client experiences.
- A desire to coach, mentor, and develop other stylists.
- Strong communication and interpersonal skills.
- A results-oriented mindset.
- The ability to build client loyalty and business relationships.
- A commitment to creating an inclusive, respectful, professional, and positive salon environment.
Skills
- Coaching
- Recruiting
- Business performance
- Client retention
- Merchandising
- Team development
- Communication
- Interpersonal skills
- Client experience
Location
- BTC1
- BTC2
Work Type
- Full-time
- Hybrid
Experience Level
- Experienced stylist
- Salon leader
Education Level
- Cosmetology license
Salary/Compensations
- USD $16.00 - USD $24.93 /Hr.
Benefits
- 50% commission on service sales behind the chair
- 10% commission on retail sold with a service
- Eligibility for bonus opportunities through the Management Incentive Plan
- Medical, dental, and vision benefits, if eligible
- Term life insurance, if eligible
- Paid vacation and holidays, if eligible
- 401(k) with Company match, if eligible
- Associate discount on JCPenney merchandise
- Opportunities for education, professional development, and career growth
About the Company
- At JCPenney Salon, we believe great salon leaders shouldn’t have to choose between leading a team and being a stylist.
- JCPenney Salon has been serving clients for generations and continues to provide opportunities for beauty professionals to grow.