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About the Role

The Patient Services Coordinator plays a key role in creating a positive patient experience and supporting the mission of Texas Oncology through professionalism, teamwork, and service. This position is ideal for compassionate, service-focused individuals who enjoy helping others and working collaboratively in a fast-paced environment.

Responsibilities

Greet patients and visitors to the clinic in a prompt, courteous, and professional manner.
Check in patients and inform clinical staff of patient arrival.
Provide and explain paperwork for the patient to complete prior to examination.
Collect, proof for completeness, and file patient forms.
Update demographics and insurance information in the system.
Collect co-pays and balances; provide receipt.
Answer, screen, and respond to routine questions, route to appropriate personnel, or take thorough messages.
Page clinic personnel as appropriate.
Communicate messages in an accurate and timely manner according to procedures.
Check patients out after examination.
Schedule returning appointments in accordance with physician and/or office guidelines.
Provide patients with appointment details such as time, location, directions, instruction sheets, and other details.
Record patient cancellations and missed appointments; reschedule appointments.
Notify appropriate staff of the cancellation and make note in patient chart.
Provide general administrative support by filing charts and forms.
Maintain lobby area in a neat and orderly manner.
Maintain a legible supply of forms and appropriate office supplies required for daily activities.
Adhere to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
Type memos and forms.

Requirements

High school diploma or equivalent required.
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
Must successfully complete required e-learning courses within 90 days of occupying position.
At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required (for Level 2).
Knowledge of this practice’s personnel, daily routines, and scheduling a plus (for Level 2).
At least 5 years front medical office receptionist experience with insurance forms and scheduling software required (for Level Sr).

Skills

Computer systems proficiency
Microsoft Outlook proficiency
Microsoft Office Word proficiency
Microsoft Excel proficiency
Insurance forms knowledge
Scheduling software knowledge

Location

Austin, Texas

Work Type

Full-time
Onsite

Experience Level

Level 1
Level 2
Level Sr

Education Level

High school diploma or equivalent

About the Company

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
Texas Oncology delivers high-quality, evidence-based care to patients close to home.
Texas Oncology is the company that pioneered community-based cancer care, believing in making the best available cancer care accessible to all communities.
Texas Oncology uses leading-edge technology and research to deliver high-quality, evidence-based cancer care.
The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.