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About the Role
The Senior Manager, Account Executive Operations is responsible for providing domain expertise for international policy within Capital One’s Global Payment Network and supporting risk remediation to Capital One clients and partners. This individual will manage a direct report and requires an analytical, detailed oriented leader who acts as an advocate across functions for the team and international network’s goals. Excellent management and presentation skills are critical, as is the ability to optimize processes and policy from multiple perspectives. The role involves developing and coaching the team to identify, manage, and escalate risk, including remediation to partners.
Responsibilities
- Serve as a subject matter expert, offering operational insights to enhance international network policies.
- Create and execute on strategies for network policy consolidation or other international operational strategic priorities.
- Manages a direct report, display a passion for developing their team through their leadership style.
- Demonstrated ability to oversee risk and controls that fall under direct reports responsibilities.
- Ensures an environment of continuous improvement.
Requirements
- People Leadership experience; including direct management.
- Experience within the financial services or payments industry in particular prior experience in acquiring and issuing, and key payments products including EMV, Contactless, and Digital Payments.
- Experience either developing, analyzing, or providing recommendations for policy from an operational perspective.
- Strong working knowledge of the payments ecosystem.
- Knowledge of regulatory environments that may drive operational policy is considered a plus.
- Strong executive presence and communication skills, with the ability to translate complex issues into clear, actionable insights.
- Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions.
- Strong organizational skills, and focus on achieving both short and long term goals.
- Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities aligned to the team.
- Proven ability to leverage data to define Key Performance Indicators (KPIs) to measure and demonstrate individual and team performance.
Skills
- Analytical
- Detailed oriented
- Management
- Presentation
- Process optimization
- Risk management
- Team development
- Executive presence
- Communication
- Collaboration
- Solution-oriented
- Teamwork
- Organizational skills
- Data leverage
Location
- Hammersmith, London
Work Type
- Hybrid
- Permanent
Experience Level
- Senior Manager
- People Leadership experience
- Direct management experience
Benefits
- Access to up to £5,000 in funding for external qualifications
- Competitive pension
- Performance-based bonus schemes
- 25 days of annual leave, increasing with tenure
- Option to buy 5 additional days of leave
- Private medical insurance
- Enhanced parental leave
About the Company
- Our Mission is to be a force for good in lending.
- Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
Equal Opportunity
- We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
- We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
- Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
- Capital One is committed to diversity in the workplace.
- If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
- For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
- Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
- Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).