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About the Role
Proactively manage claims at individual and portfolio levels to optimize spend and achieve high levels of satisfaction for the insured and broker through high-quality claim management, resolution, and excellent client service, contributing to Beazley's vision of being the highest performing specialist insurer.
Responsibilities
- Proactively manage individual claims from notification to closure, investing the necessary level of involvement.
- Develop, iterate, document, and execute claims strategies.
- Manage claims portfolio(s) to optimize performance.
- Regularly review individual claims within the portfolio and keep reserves and records up to date.
- Identify issues and trends in the portfolio and take appropriate action.
- Keep Reinsurance and Finance advised of any material claims and work with Reinsurance to effect recoveries.
- Develop an understanding of marketing and underwriting strategies and contribute to business development.
- Provide input to underwriters on review of potential or existing insured’s claims experience.
- Feedback claims trends and developments and their potential impact on the book.
- Suggest wordings improvements.
- Operate within approved claims authority at all times.
- Ensure compliance with industry regulations and Beazley’s claims and underwriting control standards.
- Follow Beazley’s procedures for the selection and retention of 3rd party professionals and manage these relationships.
- Conduct file reviews or audits and resolve any issues identified.
- Work proactively to develop and manage strong relations with key brokers and insureds.
- Promote the Beazley brand of excellence and professionalism in client service.
- Adhere to Beazley’s Conflicts of Interest policy and resolve any potential conflicts promptly.
- Advise Claims Team leader or Group Head of Claims if any employee seeks to exert undue influence to act improperly.
Requirements
- Claims handling experience ideally focused on Open Market Property and D&F.
- Graduate Calibre.
- Thorough knowledge of industry regulations and minimum standards.
- Ability to influence others.
- Client and broker management skills.
- Purposeful communication.
- Flexibility.
- Active listening.
- Claims management process knowledge.
- US/RoW Insurance market knowledge (general & focus group).
- US legal and regulatory environment knowledge.
- Alternative resolution approaches knowledge.
- Outcome focussed, self-motivated, flexible and enthusiastic.
- Professional approach to successfully interact with senior management/ colleagues/ external suppliers.
- Diplomatic.
Skills
- Problem solving (broad-based, analytical, conceptual, creativity)
- Analysis of financial statements
- Financial assessments of claims
- Data analysis
- Decision-making
- Time and workload management
- Self-starter
- Planning
- Achievement orientation
- Productivity focus
- Analytical thinking
- Managing resources effectively
- Technical competency and expertise
- Attention to detail
- Team work
Education Level
- Graduate Calibre
About the Company
- Beazley is a specialist insurer.