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About the Role

Field Service Representatives play an impactful role within Schneider Electric, collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment in dynamic environments. They are problem solvers, customer-focused, and passionate about their work, representing the future of the company. Schneider Electric provides direct product training and training on all digital and physical tools, along with service vehicles, tools, uniforms, mobile devices, and laptops.

Responsibilities

Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, and District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with management to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
Travel throughout the region for local customer support or countrywide travel, including overnight travel
Assist senior technicians and support Project Management on larger system start-ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
Act on behalf of the District Service Manager to resolve operational issues as required

Requirements

Ability to read blueprints/schematics
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
Must possess good safety practices and adhere to the company’s safety procedures/policies (lock out tag out, comply with all safety programs and complete safety related trainings on time)
Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds
Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
Remain in a standing position for extended periods of time, including working in small confined spaces
English proficiency required to communicate with customers and team members
Proficient in basic computer skills and systems including Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources

Skills

Electrical-related disciplines
UPS (Uninterruptible power supply) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment
NFPA-70E or OSHA experience
Basic computer skills
Microsoft Office: Outlook, Teams, Word, Excel

Location

U.S.

Work Type

Site-based
Occasional nonstandard hours
40-hour guarantee (+Overtime)
Full-time

Experience Level

5+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment
5+ years in Field Services or equivalent industry experience

Education Level

Associate’s degree
Trade/vocational certification
Military training or similar experience in electrical-related disciplines

Salary/Compensations

USD 86,400 - USD 129,600 per year

Benefits

Direct product training
Training on all digital and physical tools
Service vehicles
Tools
Uniforms
Mobile devices
Laptops
8 weeks of in-person training in Dallas, TX with all expenses paid
Online training
Paired with a local area mentor for on-the-job training
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being programs
Holidays & paid time off
Military leave benefits
Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks
12 holidays per year
15 days of paid time off per year
Company share ownership
Performance discussions
Global opportunities
Schneider Career Hub
Learning platforms like Coursera
Recognition
Sharing your voice
Volunteer leave
Programs with the Schneider Electric Foundation
Youth education initiatives

About the Company

Great people make Schneider Electric a great company.
Schneider Electric offers an inclusive benefits package to support all of our employees.
Learn more about working with us: http://se.com/us/careers
At Schneider, we believe that every employee is a talent who deserves equal opportunities.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.
We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
You can find out more about our Trust Charter here
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.
We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!

Equal Opportunity

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.