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About the Role
Field Service Representatives play an impactful role within Schneider Electric, collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment in dynamic environments. They are problem solvers, customer-focused, and passionate about their work, representing the future of the company. Schneider Electric provides direct product training and training on all digital and physical tools, along with service vehicles, tools, uniforms, mobile devices, and laptops.
Responsibilities
- Pre-site, startup, repair, preventive maintenance, and field modification of equipment
- Problem solving with customers, electricians, sales partners, technical support, and District Service teams
- Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
- Working with management to resolve complex escalated issues
- Continuous learning and training on various products both in the field and in the classroom
- Travel throughout the region for local customer support or countrywide travel, including overnight travel
- Assist senior technicians and support Project Management on larger system start-ups
- Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
- Act on behalf of the District Service Manager to resolve operational issues as required
Requirements
- Ability to read blueprints/schematics
- Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
- Must possess good safety practices and adhere to the company’s safety procedures/policies (lock out tag out, comply with all safety programs and complete safety related trainings on time)
- Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative
- Safe driving and vehicle operations skills
- Skilled at utilizing test and diagnostic equipment
- Experience reading and interpreting schematics, drawings, and operation manuals
- Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
- Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds
- Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
- Remain in a standing position for extended periods of time, including working in small confined spaces
- English proficiency required to communicate with customers and team members
- Proficient in basic computer skills and systems including Microsoft Office (Outlook, Teams, Word, Excel)
- Ability to navigate and utilize company digital tools and resources
Skills
- Field service repair
- Customer service
- UPS systems
- Power distribution
- Switchgear
- Seamless automatic transfer switches (ATS)
- Power distribution units
- Electrical equipment
- Electro-mechanical equipment
- Electronics related equipment
- NFPA-70E experience
- OSHA experience
- Test and diagnostic equipment utilization
- Microsoft Office Suite
- Company digital tools and resources navigation
Location
- U.S.
Work Type
- Site-based
- Occasional nonstandard hours
- 40-hour guarantee (+Overtime)
- Full-time
Experience Level
- 2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment
- 2+ years in Field Services or equivalent industry experience
Education Level
- Associate’s degree
- Trade/vocational certification
- Military training
- Similar experience in electrical-related disciplines
Salary/Compensations
- USD 68,000 - USD 102,000 per year
Benefits
- Direct product training
- Training on all digital and physical tools
- Service vehicles
- Tools
- Uniforms
- Mobile devices
- Laptops
- 8 weeks of in-person training in Dallas, TX (all expenses paid)
- Online training
- Local area mentor for on-the-job training
- Flexible work arrangements
- Paid family leaves
- 401(k) + match
- Well-being programs
- Holidays & paid time off
- Military leave benefits
- Medical (with member reward points)
- Dental
- Vision
- Basic life insurance
- Benefit Bucks
- 12 holidays per year
- 15 days of paid time off per year
- Company share ownership
- Performance discussions
- Global opportunities
- Schneider Career Hub
- Learning platforms like Coursera
- Recognition
- Volunteer leave
- Programs with the Schneider Electric Foundation
- Youth education initiatives
About the Company
- Great people make Schneider Electric a great company.
- Schneider Electric is there when it matters most to you.
- €40 billion global revenue
- +9% organic growth
- 150 000+ employees in 100+ countries
- Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
- We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.
- We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
- At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
- Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Equal Opportunity
- Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.