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About the Role
This high-impact role at ThousandEyes is at the intersection of strategy, data, people, process, and execution, directly influencing how the Americas sales organization plans, prioritizes, and delivers results. As the strategic operations partner to Americas Sales leadership, you will influence key business decisions and translate complex challenges into scalable processes and practical solutions.
Responsibilities
- Serve as the strategic Sales Operations partner and primary point of contact for Americas Sales leadership, providing insights, recommendations, and operational guidance to drive regional performance.
- Lead, coach, and develop a team of Sales Operations Analysts, building a high-performing team while partnering across Sales, Finance, Strategy, Compensation, Legal, Deal Desk, Accounting, Salesforce, and other sales technology teams.
- Translate global field strategy into effective Americas GTM execution through annual planning, territory planning, account alignment, quota planning, forecasting, pipeline health, business reviews, and revenue performance analysis.
- Lead operational initiatives and process improvements from strategy through implementation, adoption, and measurement to improve sales productivity, efficiency, data integrity, and the seller experience.
- Act as a trusted operational advisor who turns complex business challenges into clear recommendations, scalable processes, and practical solutions that help sales teams execute with greater focus and speed.
Requirements
- 8+ years of experience in Sales Operations, Sales Revenue Operations, Business Operations, or a similar function within a SaaS or technology company.
- 2+ years of people leadership or team lead experience, including demonstrated ability to coach, develop, and motivate team members.
- 2–3+ years of hands-on Salesforce CRM experience, including creating reports and dashboards.
- Experience supporting a B2B sales organization, including direct partnership with sales representatives and sales leaders.
- Experience with sales forecasting, pipeline management, revenue reporting, business performance analysis, annual sales planning, territory management, territory planning, account alignment, and quota planning.
- Demonstrated experience leading process improvements and operational initiatives that drive measurable business outcomes, from strategy through implementation, adoption, and measurement.
- Experience creating, maintaining, and enforcing Sales Rules of Engagement (ROE), sales compliance policies, governance processes, and booking policies.
- Experience with Salesforce administration, including user management, permissions, automation, and validation rules, and with sales technology and productivity tools such as Gong, Clari, Salesloft, or similar platforms.
- Strong understanding of SaaS sales and revenue metrics, including ARR, ACV, bookings, pipeline, forecast, renewals, and churn; advanced Salesforce reporting and dashboard creation; and strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, charts, and data analysis.
- Strong analytical and problem-solving skills, with the ability to translate complex data into clear business recommendations; connect operational data to broader business outcomes; identify trends, risks, and opportunities; and influence decisions using data and sound business judgment.
Skills
- Salesforce CRM
- Sales forecasting
- Pipeline management
- Revenue reporting
- Business performance analysis
- Annual sales planning
- Territory management
- Territory planning
- Account alignment
- Quota planning
- Process improvements
- Operational initiatives
- Sales Rules of Engagement (ROE)
- Sales compliance policies
- Governance processes
- Booking policies
- Salesforce administration
- User management
- Permissions
- Automation
- Validation rules
- Sales technology
- Productivity tools
- Gong
- Clari
- Salesloft
- SaaS sales metrics
- Revenue metrics
- ARR
- ACV
- Bookings
- Pipeline
- Forecast
- Renewals
- Churn
- Salesforce reporting
- Dashboard creation
- Excel
- Pivot Tables
- VLOOKUP/XLOOKUP
- Formulas
- Charts
- Data analysis
- Analytical skills
- Problem-solving skills
Location
- U.S.
- Canada
Work Type
- Full-time
Experience Level
- 8+ years of experience in Sales Operations, Sales Revenue Operations, Business Operations, or a similar function
- 2+ years of people leadership or team lead experience
Salary/Compensations
- $133,200.00 - $168,800.00
- $145,400.00 - $216,400.00
- $138,300.00 - $201,600.00
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short-term disability coverage
- Long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt employees)
- Flexible vacation time off program (exempt employees)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- Annual bonuses (for non-sales roles)
- Performance-based incentive pay (for sales roles)
- Restricted stock units
About the Company
- At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
- We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
- Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
- We work as a team, collaborating with empathy to make really big things happen on a global scale.
- Because our solutions are everywhere, our impact is everywhere.
- We are Cisco, and our power starts with you.