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About the Role

This position provides hands-on technical support for corporate end users, laptops, desktops, and applications.

Responsibilities

• Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues.
• Support Windows 10/11 and macOS environments.
• Image, provision, deploy, and troubleshoot laptops and workstations.
• Support Active Directory, Microsoft 365, VPN, and user accounts.
• Work with endpoint management tools such as SCCM, Intune, and Jamf.
• Manage tickets using ServiceNow or another IT ticketing platform.
• Provide basic Zoom/Teams and conference-room issue triage.
• Escalate complex issues and document resolutions.

Requirements

• 2+ years of recent hands-on IT/Desktop Support experience.
• Strong Windows 10/11 troubleshooting experience.
• Experience supporting Mac/macOS.
• Working knowledge of Active Directory and Microsoft 365.
• Experience with IT ticketing systems.
• Strong customer service and troubleshooting skills.

Skills

• Windows 10/11
• macOS
• Active Directory
• Microsoft 365
• SCCM
• Intune
• Jamf
• ServiceNow
• Zoom
• Teams
• CompTIA A+
• ITIL
• PowerShell
• Bash

Location

• Austin, TX

Work Type

• Contract
• 6 Months

Experience Level

• 2+ years

Benefits

• Medical
• Dental
• Vision
• Paid Sick Leave
• 401K

About the Company

• Our client is a world leader in semiconductors.