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About the Role

As a Customer Service Coordinator at Ryder, you will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management. This role is ideal for motivated, coachable individuals seeking a fast-paced, inclusive environment with opportunities for competitive pay and rapid growth.

Responsibilities

• Improve the quality and consistency of customer communications and meet customer's expectations.
• Perform customer relationship activities including customer interface, issue resolution, and customer satisfaction.
• Execute customer communication protocols for PM scheduling, follow-up, breakdowns, and vehicle status updates.
• Drive improvement of Customer Satisfaction (CSI) scores.
• Enhance branch productivity through effective work scheduling and planning.
• Create repair order tasks and update the work planning sheet.
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up.
• Coordinate with the rental counter to identify repair requirements, available substitute units, and vehicle wash requirements.
• Coordinate outside repairs with vendors and customers.
• Provide a resource that allows the management team time to effectively manage shop operations.
• Contribute to cost containment through effective inventory planning and warranty.
• Execute parts inventory management processes, including physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoices, and coordinating parts pick-up and delivery.
• Make recommendations on min-max levels to the inventory planning team.
• Manage parts obsolescence.
• Ship warranty and return parts.
• Organize and ensure cleanliness in the parts room.
• Effectively handle all incoming shop calls.
• Perform clerical duties within shop operations, including vehicle maintenance files.
• Process all Accounts Payable.
• Create repair orders for technicians.
• Contribute to cost containment through effective inventory planning and warranty.
• Enhance branch productivity through effective work scheduling and planning.
• Perform other duties as assigned.

Requirements

• H.S. Diploma/GED, Required.
• 1 year or more in customer service or comparable experience with issues resolution, Required.
• Strong computer skills including spreadsheets and word processing software Advanced, Required.

Skills

• Detail oriented with excellent follow-up practices, Required.
• Capable of multi-tasking, highly organized, with excellent time management skills, Required.
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
• Ability to work independently and as a member of a team, Required.

Location

• Bronx, NY 10454

Work Type

• Monday - Friday 8:00 am to 4:00 pm

Experience Level

• 1 year or more in customer service or comparable experience with issues resolution

Education Level

• H.S. Diploma/GED

Salary/Compensations

• $24.00

Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• 401k employer match
• Discount on shares

About the Company

• At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY-FAMILY.
• Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics.
• We have the largest EV footprint in the U.S.
• Verizon has recognized Ryder with their "Supplier Environmental Excellence Award".
• At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
• Your Voice. Your Success. The Future We Build Together.

Equal Opportunity

• Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
• All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.