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About the Role

Product Support Engineering exists to maximize the operational availability of the Dive-XL fleet. We sit between the teams in the field who operate and sustain the system alongside our customers, and the engineering teams that design it. When something unexpected happens — at sea, at a maintenance facility, in the middle of the night — we are the engineering team that answers, works out what happened, and decides how to proceed. The other part of the job is making sure it does not happen twice. We drive reliability and supportability improvements into the system, and keep the fleet's configuration and documentation current as it evolves. Between us we cover every engineering discipline — software, electrical, mechanical, systems.

Responsibilities

Provide on-call engineering support to the teams operating and maintaining fielded AUVs, including outside business hours on a rotating roster
Establish what happened from logs, telemetry, configuration and maintenance history, bound the issue to a subsystem and failure mode and define workarounds that restore capability
Plan and lead root cause investigations to a defensible conclusion — systemic or isolated, and whether design, production, maintenance or operation induced
Chair Material Review Board dispositions and manage fleet-wide system limitations, including whether to operate in a degraded state
Turn fleet data into engineering recommendations and requirements, and drive those changes through the design teams
Build the monitoring, alerting and diagnostic tooling that surfaces problems before the field reports them, and the run books and knowledge base that shorten every response
Author and distribute service bulletins, and track incorporation across the fleet to completion
Create or approve operations, troubleshooting, incident response and maintenance publications
Govern the as-maintained configuration and SBOM

Requirements

A genuine interest and 5+ years of professional experience in software, electrical, mechanical, mechatronic or systems engineering on complex systems
Demonstrated ability to independently root cause difficult, ambiguous faults from limited or conflicting data
Hands-on experience with real hardware in an operational, field, integration and test, production or maintenance environment
Sound engineering judgement under time pressure, including assessing the acceptability of degraded operation
Strong coordination and communication, able to own an issue, manage stakeholders and drive it to resolution or a clean handover, and to explain a technical finding to engineers and non-engineers
Experience with configuration management, engineering change processes, and fleet-wide change incorporation
Experience with robotic and/or autonomous systems within the maritime environment is advantageous
A sincere commitment to a positive, inclusive, and collaborative culture
Ability to obtain and maintain a NV2 Security Clearance

Skills

AI
computer vision
sensor fusion
networking technology
autonomy

Location

Remote

Work Type

Full-time

Experience Level

5+ years

Salary/Compensations

Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package.

Benefits

Comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.

About the Company

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.
By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold.
Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center.
As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

Equal Opportunity

Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates.
No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.
Please always verify communications:
Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.
Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com.
Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.
Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com.
To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.
By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.