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About the Role

NH Collection Sydney is seeking an exceptional Rooms Division Manager to join its pre-opening team. This role is pivotal in bringing the newest luxury hotel to life, reporting directly to the General Manager. You will lead the Rooms Division operation, overseeing Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services. This is a unique opportunity to establish service standards, build high-performing teams, and create memorable guest experiences from day one.

Responsibilities

Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
Drive guest satisfaction through personalized service, proactive engagement, and effective service recovery.
Ensure exceptional standards of cleanliness and presentation throughout the hotel.
Manage room revenue performance, occupancy, and departmental costs.
Conduct regular quality reviews and implement initiatives that enhance the guest experience.
Lead, coach, and develop department leaders and team members to build a high-performing culture.
Resolve complex guest concerns with professionalism and a solutions-focused approach.
Foster strong collaboration across Rooms Division, Food & Beverage, and Sales teams.
Support all pre-opening activities including recruitment, training, operational setup, and service delivery planning.

Requirements

Proven experience as a Rooms Division Manager, Front Office Manager, or senior hotel operations leader.
Experience within premium, luxury, or lifestyle hotel environments.
Strong commercial acumen with experience managing revenue performance, labor costs, and departmental budgets.
A track record of leading and developing large operational teams.
A passion for delivering exceptional guest experiences and service excellence.
Outstanding leadership, communication, and organizational skills.
A hands-on management style and the ability to thrive in a fast-paced environment.
Previous pre-opening experience will be highly regarded.
Must have working rights within Australia or New Zealand.

Skills

Leadership
Communication
Organizational skills
Guest relations
Revenue management
Team development
Problem-solving

Location

Sydney

Work Type

Full-time

Experience Level

Senior level

Benefits

Career Growth: Learning and development programs.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Wellness Boost: EAP and tailored wellness support.

About the Company

As part of Minor Hotels’ continued growth in the region, NH Collection is launching in Australasia with a striking new luxury property in Sydney, bringing refined European hospitality, elevated design and world‑class service to one of the region’s most dynamic cities.
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 560 properties.
Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
We are a dynamic organisation dedicated to delivering exceptional guest experiences.
We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.