Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Group Account Director (Creative + Media) - Hybrid San Francisco role.

Rezi rewrites your resume against DEPT®'s job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Group Account Director (Creative + Media) - Hybrid San Francisco posting at DEPT® — free, in seconds.

About the Role

As a Group Director, Client Partnership at DEPT®, you will lead enterprise/global multi-service portfolios, acting as the primary representative to senior-most clients. You will drive innovation and strategy by deeply understanding client businesses and fostering strong relationships. This role optimizes operational efficiency, designs integrated solutions, and develops future-state strategies with clear KPIs. You will also focus on developing future leaders and enhancing integrated marketing expertise across the team, contributing to agency thought leadership and introducing innovative approaches.

Responsibilities

Ensuring client satisfaction through regular communication with senior decision-makers, leading to high client retention and growth.
Serving as a point of escalation for accounts and effectively resolving internal and client issues.
Proactively seeking in-person relationship-building opportunities to strengthen client connections.
Identifying and supporting talent, developing future leaders, and ensuring high-performing team dynamics.
Designing integrated solutions across practices and innovative approaches across accounts.
Developing future-state strategies with KPIs, demonstrating a deep understanding of clients' businesses and recommending appropriate solutions.
Fostering a culture of innovation to produce exceptional client work.
Proactively pursuing cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth.
Elevating work and helping clients achieve business goals by advancing integrated marketing expertise.
Collaborating cross-functionally with Media, Creative, Experience, and Engineering teams to solve client business challenges.
Crafting QBR outlines and owning the overall narrative, collecting inputs from team members, and organizing pre-read materials.
Managing client portfolio revenue, including accurate and timely updates to internal financial systems.
Forecasting, reconciling, and monitoring client revenue and profitability in partnership with Client Finance and Delivery.
Productizing services, scoping projects, and structuring commercial models within budget and on brief.
Effectively and rapidly negotiating SOW adjustments and expansions with clients.
Leading contract negotiations and overseeing the implementation of commercial agreements.
Mentoring talent to upskill and build high-performing teams.
Leading, line-managing, motivating, and inspiring a team.
Ensuring teams operate effectively and efficiently towards client goals while meeting financial revenue targets.
Working effectively with all craft teams to drive strategies and work that advances clients' businesses.
Ensuring teams identify core issues, proactively develop mitigation plans, and handle challenges effectively.
Handling difficult conversations with clients and employees, rallying teams to overcome challenges, and delivering high client satisfaction.
Escalating interpersonal issues to the People team and collaborating on solutions when necessary.
Ensuring the delivery of work to the highest possible standard.
Understanding and managing scope, including tracking, managing, and escalating account, staffing, and profitability issues.
Consistently assessing team/client fit to ensure optimal talent matching based on expertise and working styles.
Determining resolutions for cross-channel issues, including performance, tracking, and QA.
Leading new business pitches and proposals, owning strategic narratives, pricing, and team structure.
Leveraging strong understanding of DEPT's global service offerings to participate in conversations for complex projects and new offerings.
Contributing to agency POVs and participating in thought leadership initiatives.
Delivering case-study worthy work and drafting case studies for Growth initiatives.

Requirements

Experience managing teams (directly and indirectly), complex campaigns, and high-volume retainers for brands.
Calm and controlled demeanor in high-pressure situations.
Experience delivering commercial success in an agency model.
Ability to generate big ideas framed in solid strategy grounded in insight.
Ability to deliver tangible ROI for clients.
Inspires their team and earns the respect of senior clients.
Acts as a Champion of the One DEPT® model by integrating global capabilities across media, creative, experience, data, and technology.
12+ years of experience in roles servicing clients in an agency environment.
Owns $5-7M+ client portfolio and runs it like an independent business unit.
Owns and exceeds multi-account growth targets.
Experience leading pitches and driving organic account growth.
Experience managing large integrated clients, AORs, and agency teams.
Executive presence: demonstrates self-awareness, strategic thought leadership, excellent communication skills, and the ability to anticipate client needs and opportunities.
Experience in leading high-volume, multi-service client engagements.
Experience inspiring team members and fostering a proactive, collaborative, and energized team culture.
Ability to communicate complex messages to a variety of audiences.
Ability to view the big picture and align projects with company strategy, values & goals.
Ability to solve problems through collecting relevant information for assessment, understanding solutions & consequences.
Ability to connect each project to the business world, thinking through effectiveness, efficiency, and consistency.
Excellent organizational skills and high attention to detail.
Excellent written and verbal English communication skills.
Excellent presentation skills.
Advanced problem-solving skills.
Excellent time management skills.
Ability to react quickly within a fast-paced environment.
Ability to remain focused under pressure and work under tight deadlines.
Proficient in working with data.
Proficient in AI enabled workflows to advance client offerings.

Skills

Client Relationship Management
Strategic Leadership
Account Management
Business Development
Integrated Marketing
Financial Management
Team Leadership
Scope Management
Data Analysis
AI Workflows

Location

US Remote

Work Type

Remote
Full-time

Experience Level

12+ years of experience

Salary/Compensations

$190,000—$240,000 USD

Benefits

Healthcare, Dental, and Vision coverage
401k plan, plus matching
PTO
Paid Company Holidays
Parental Leave

About the Company

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more.
Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.
We are a B Corp-certified company passionate about purpose-driven work.
We are pioneers at heart, always leaning forward, thinking of what we can create tomorrow that does not exist today.
We were born digital and we are a new model of agency, with a deep skillset in tech and marketing.
Our culture is big enough to cope and small enough to care, with people across 20+ countries.
We are big enough to provide you with the best tools, global opportunities, and benefits that help you thrive.
We act small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

Equal Opportunity

DEPT® is an equal opportunity employer (EOE).
We believe our work is its best when our people feel safe and free to be themselves.
We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities.
Tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.
DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.
We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide!
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.