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About the Role
Jobber is seeking Key Account Managers to join their Sales department. This role focuses on managing long-term partnerships with Jobber's largest customers, driving retention, growing payment processing volume, and expanding customer value. This is a new department with significant revenue potential and opportunities for skill and career growth.
Responsibilities
- Manage a portfolio of approximately 300 high-value accounts, focusing on customer retention, preventing churn, growing Gross Payment Volume (GPV), and upselling plan upgrades and add-ons.
- Drive GPV growth by identifying value opportunities for clients to process more through Jobber Payments.
- Build deep, consultative relationships with key clients, acting as a strategic partner.
- Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations.
- Guide customers to take action with a bias toward live problem-solving on calls.
- Identify and drive upsell and cross-sell opportunities to increase customer lifetime value.
- Increase the gross payment volume of assigned accounts and overall customer lifetime value, as well as cross-sell other Jobber products.
- Collaborate with product, risk, and support departments to ensure a seamless customer experience.
- Provide feedback to the product team on feature and functionality improvements based on customer needs.
- Develop and implement best practices and processes for the Key Account Management department.
- Mentor and coach other team members.
Requirements
- Demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience preferred).
- Proven track record of over-achieving revenue targets and retention goals (exceeding 100% of target for the last 6+ months).
- Excellent communication, presentation, and negotiation skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Client-focused consultative mindset.
- Proficiency with the challenger sales methodology.
- Familiarity with Jobber's products and services.
- Experience working with or in the home services industry (Nice To Have).
Skills
- Account Management
- Customer Success
- Sales
- B2B Software
- Fintech
- Communication
- Presentation
- Negotiation
- Analytical Skills
- Problem-Solving
- Consultative Mindset
- Challenger Sales Methodology
Location
- Vancouver
- Toronto
- Edmonton
- Kitchener-Waterloo
Work Type
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- Base salary of $60,000
- Commission of $40,000
- On-Target Earnings (OTE) of $100,000
- Uncapped commission structure paid out monthly
Benefits
- Equity rewards
- Annual stipends for health and wellness
- Retirement savings matching
- Extended health package with fully paid premiums for body and mind
- Stock options
- Access to coaching, learning, and leadership programs
- Dedicated talent development program
About the Company
- Jobber helps people in small businesses succeed by providing technology to transform service delivery.
- Jobber works with small home service businesses (plumbers, painters, landscapers) to help them quote, schedule, invoice, and collect payments.
- Jobber's culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more.
- Jobber has been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists.
- Jobber's Executive team has over thirty years of industry experience.
- Jobber is transforming the way service is delivered, bringing tens of thousands of people together with technology to deliver billions of dollars a year in services.
Equal Opportunity
- We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team.
- We welcome people of diverse backgrounds, experiences, and perspectives.
- We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.