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About the Role
Our Retail team is looking for an Assistant Store Manager at our CF Masonville Place location. This role involves delivering excellent customer experience, fostering team growth and development, and ensuring operational excellence through managerial tasks like scheduling, inventory management, and performance evaluation.
Responsibilities
- Ensure the team delivers excellent customer experience through coaching and motivating the team while driving sales.
- Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
- Train and grow a team focused on delivering outrageous experiences through coaching and feedback.
- Generate business results and achieve key KPIs.
- Deliver sales, customer experience, merchandising, visual, and operational expectations.
- Act as a partner between customers, sales associates, and store leadership.
- Learn and share expertise of products and trends to fit customer needs.
- Maintain awareness of all product knowledge, and current or upcoming product/trends.
- Contribute to a positive and inclusive work environment.
- Support key initiatives as empowered by and in partnership with the Store Manager.
- Take a proactive approach to growing the business through community outreach.
- Prioritize culture in all actions, with a commitment to personal growth and self-awareness.
- Provide outrageous experiences 100% of the time, sharing products with the community.
Requirements
- Minimum 2 years of retail management experience.
- Passionate and knowledgeable about streetwear and sneaker culture.
- Experience supervising, training, and coaching sales associates.
- Confident and comfortable engaging customers to deliver an elevated experience.
- Motivated to achieve great results through enthusiasm from interacting with customers and athletic products.
- Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis.
- Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
- High level of ethics, values, integrity, and trust.
- Flexible availability, including nights, weekends, and holidays.
- Inspirational and dynamic leadership style, with a warm and compassionate approach and a drive to exceed results.
Skills
- Leadership
- Customer Service
- Sales
- Coaching
- Merchandising
- Visual Merchandising
- Operations Management
- Inventory Management
- Performance Evaluation
- Product Knowledge
- Trend Analysis
- Community Outreach
- Problem Analysis
- Decision Making
- Financial Analysis
- Adaptability
- Ethics
- Integrity
- Teamwork
Location
- Masonville, ON
Work Type
- On-site
- Full-time
- Permanent
Experience Level
- Retail Management Experience
Salary/Compensations
- $45,000 - $50,000
Benefits
- Competitive pay
- Staff discount across product ranges
- Performance-driven culture with growth opportunities
- Training and development in both sales and operations
- Opportunity to progress within a fast-growing retail environment
- Extended health, dental, vision, professional services coverage (For Full-Time employees)
About the Company
- Founded in 1981, JD Sports has grown from a single store in the UK into a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands, with a growing presence across Canada.
- JD Sports Canada teams are united by a shared passion for sport, music, fashion, and the culture that connects them.
- Committed to building diverse, inclusive, and high-performing teams who bring energy, individuality, and a genuine passion for brands.
- People are at the heart of the JD experience, from delivering exceptional customer service to creating premium store environments.
- Values include: Entrepreneurial, Competitive, Responsibility, Integrity.
- Strive to do the right thing for colleagues, customers, and communities.
Equal Opportunity
- JD Sports Canada believes its strength comes from the diversity of its people, perspectives, and experiences.
- Committed to creating an inclusive, equitable, and accessible workplace where everyone feels valued, respected, and empowered.
- As an equal opportunity employer, welcomes applications from all qualified candidates.
- Committed to ensuring a fair and inclusive recruitment process.
- Provides accommodation at any stage of the hiring process upon request.