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About the Role
As a Field Service Technician, you are responsible for the installation, maintenance, repair, and removal of brewing and serving equipment at customer locations. This role requires a hands-on approach to problem solving, strong mechanical and electrical troubleshooting skills, and the ability to provide prompt and courteous service. Field Service Technicians play a key role in supporting the sales function by ensuring equipment performs reliably and meets customer expectations.
Responsibilities
- Prioritize and schedule service calls, equipment installations, removals, and preventive maintenance.
- Drive a company vehicle to customer locations to perform on-site service tasks.
- Install and remove brewing and serving equipment, utilizing plumbing and basic electrical skills.
- Diagnose issues by observing equipment performance and using troubleshooting techniques.
- Repair or replace defective parts, make mechanical adjustments, and test equipment functionality.
- Perform preventive maintenance to ensure equipment longevity.
- Manage parts inventory, including initiating purchase orders.
- Open and close work orders using a handheld device, record parts usage, and document work.
- Maintain vehicle cleanliness and perform regular inspections and maintenance.
- Safely handle, label, and store defective or warranty-eligible parts.
- Collaborate with sales representatives and customers to confirm equipment placement and service needs.
- Support bench repair work or in-shop equipment servicing.
- Report any property damage caused by company equipment and assist in documenting incidents.
- Perform additional duties as necessary.
Requirements
- High school diploma or equivalent required.
- Passing score on aptitude test may be required if diploma is unavailable.
- 3 years of experience in HVAC, electrical, appliance repair, or similar mechanical field.
- Familiarity with mechanical and electrical troubleshooting required.
- Valid driver’s license with an acceptable driving record.
- CDL may be required depending on location.
- Must be at least 21 years of age.
- Must successfully complete a pre-employment physical.
Skills
- Mechanical troubleshooting
- Electrical troubleshooting
- Plumbing skills
- Basic electrical skills
- Proficiency with handheld computer devices preferred.
- Knowledge of Microsoft Office (Word, Outlook)
- Experience with SAP S/4HANA is a plus.
Location
- On-site
Work Type
- On-site
- Full-time
Experience Level
- 3 years of experience in HVAC, electrical, appliance repair, or similar mechanical field.
Education Level
- High school diploma or equivalent
Salary/Compensations
- $1,500 Sign on Bonus
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Short-term disability
- Long-term disability
- Paid time off
- Employee assistance program
About the Company
- Community Coffee is America’s #1 family-owned and operated retail coffee brand.
- We blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment.
- We challenge you to grow professionally while making a meaningful impact every day.
- Transform your passion for coffee into a rewarding career.
- Craft exceptional experiences and build lasting connections.
Equal Opportunity
- Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law.
- Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.
- When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.
- Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law.