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About the Role
This role involves providing after-hours call-out assistance, conducting field service for breakdowns and maintenance, and offering customer support for assigned equipment. The position also includes promoting preventative maintenance plans and ensuring company equipment and premises are maintained.
Responsibilities
- Provide after hours call out assistance and call back availability when rostered on duty.
- Conduct overnight field trips to service breakdowns, maintenance and customer support.
- Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans.
- Provide Customer support (internal and external) for the assigned equipment.
- Complete all documentation and administrative requirements.
- Pass sales leads onto sales staff.
- Achieve weekly and monthly productivity targets.
- Ensure company owned equipment & premises are kept in a clean, presentable and serviceable condition.
- Train, Support, coach and Mentor new and existing colleagues.
- Install, repair and maintain the range of Compressors.
- Contribute to the co-ordination, support and day to day running of the GD Service Business Team.
- Test equipment/system and carry out fault finding and repairs in the event of a breakdown.
- Carry out technical preventative maintenance and general service work.
- Ensure that sites where servicing is performed are left clean and tidy.
- Conduct risk assessment and ensure the working environment is safe at all times.
- Maintain Safety compliance with the relevant legislation and regulations.
- Eliminate risks in the working environment by conducting housekeeping.
- Work with the Customer’s line manager to eliminate or at least mitigate hazards before commencing work.
- Promote and support the reporting of incidents such as near miss, accident or equipment damage.
- Participate and conduct safety audits for assigned areas.
- Submit all risk assessments and Job safety analysis within 48 hours of being completed.
- Submit timesheets daily of hours worked, work conducted, location and the job number.
- Perform other responsibilities as assigned or required.
Requirements
- Knowledge of Compressors or similar is essential.
- Ability to converse and communicate Technical and Product information to Customers internal and external.
- Demonstrated Analytical and problem solving skills.
- Problem solving and able to determine root cause.
- Organised self starter.
Skills
- Intermediate Computer Skills (Word, Excel & PowerPoint)
Experience Level
- Minimum of 5 years Maintenance experience
Education Level
- Trade Qualifications Cert III – Fitter and Turner