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About the Role
Each Leasing Consultant is responsible for marketing the community, handling resident issues, and coordinating lease renewals. This role is crucial for the community's success in a competitive market, with training focused on Fair Housing, closing techniques, and overcoming objections.
Responsibilities
- Provide excellent service to residents, prospects, and visitors.
- Effectively lease apartments to meet occupancy goals.
- Follow Fair Housing Standards in all interactions.
- Conduct outside marketing under the direction of management.
- Process lease applications, including credit and income verifications.
- Complete all necessary lease paperwork and resident files.
- Ensure apartment condition prior to move-in through final inspection.
- Follow up with residents throughout their lease terms.
- Promote lease renewals and manage the renewal process.
- Perform daily opening and closing procedures for the leasing office.
- Conduct daily marketing inspections of the model, leasing path, and amenities.
- Answer all incoming phone calls, emails, and voicemails.
- Inspect signage, including banners, balloons, and brochures.
- Maintain the appearance of the leasing office and clubroom.
- Prepare refreshments for the leasing office.
- Greet prospects, show apartments, and manage the leasing process.
- Review applicant information and assist with verification.
- Maintain Guest Cards and the leasing notebook.
- Follow up on all leads with thank you emails and phone calls.
- Enter prospect information into Entrata.
- Forward completed lease files to management for review and approval.
- Send approved lease copies to residents and file leases properly.
- Enter work orders into Entrata in conjunction with the Maintenance Team.
- Provide follow-up calls for work orders if not completed within 24 hours.
- File work orders and notify management of any issues.
- Complete renewal effort tasks as necessary.
- Archive inactive leads and ensure leads and applicants in Entrata are up to date.
- Conduct outside marketing as directed by management.
- Complete audits of lease files and Entrata data.
- Stay updated on competitor rental rates, features, and specials.
- Assist with roommate matching processes and communication.
- Communicate resident requests or issues during the Turn process to management and maintenance.
- Coordinate the Move-In process with new residents.
- Enter gate codes and distribute parking decals.
- Obtain utility hook-up verification from residents.
- Forward water submetering hook-up sheets for processing.
- Confirm resident contact information and demographics in Entrata.
Requirements
- Professional and enthusiastic demeanor.
- Demonstrate a positive attitude and effective communication skills.
- Excellent customer service, sales, and negotiation skills.
- Good communication and listening skills.
- Ability to speak effectively before groups.
- Ability to read and understand lease documents.
- Ability to be an effective team player and interact well with others.
- Organized and detail-oriented.
- Patient, even-tempered, and works well under pressure.
- Ability to read and interpret documents such as safety rules and procedure manuals.
- Ability to write routine reports and correspondence.
- Proficiency in basic math skills, including calculating rate, ratio, percentage, discounts, and pro-rations.
- Ability to apply common sense to carry out instructions.
- Effective time management skills.
- Ability to maintain confidentiality.
- Ability to follow directions from a supervisor.
- Ability to understand and follow posted work rules and procedures.
- Ability to accept constructive criticism.
- Ability to work weekends or overtime as required.
Skills
- Sales
- Leasing
- Marketing
- Customer Service
- Negotiation
- Communication
- Listening
- Teamwork
- Organization
- Detail-oriented
- Time Management
- Microsoft Word
- Microsoft Excel
Work Type
- Weekends
- Overtime
Experience Level
- One to three months related experience
Education Level
- Bachelor’s Degree preferred
- High School diploma or General Education Degree (GED)