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About the Role

The Program Service Manager provides day-to-day leadership, supervision, and quality oversight of Preventive Services Case Planners. The position ensures effective, family-centered case management and compliance with NYS Office of Children and Family Services (OCFS) regulations, agency policies, and contractual standards. The Program Service Manager also works in partnership with contracted County Department of Social Services (DSS) to support case conferences, coordinated case planning, communication, and alignment of services and goals for children and families.

Responsibilities

Supervise, coach, and support Preventive Services Case Planners through regular individual and team supervision.
Monitor caseloads, case progress, service plans, documentation, and required case activities.
Review cases to ensure child safety, permanency, and well-being needs are appropriately addressed.
Provide guidance on complex cases, family crises, safety concerns, and service coordination.
Partner with contracted county DSS on case conferences, case planning, communication, and alignment of goals, services, and interventions.
Participate in and facilitate case conferences with DSS and other stakeholders to promote coordinated service delivery and timely case progress.
Ensure timely and accurate case documentation and compliance with OCFS regulations, DSS expectations, and agency requirements.
Conduct case record reviews and support quality assurance and continuous improvement activities.
Assist staff with family engagement and coordination with schools, healthcare providers, community agencies, DSS, and other service partners.
Monitor staff performance, identify training needs, and support professional development.
Participate in hiring, performance evaluations, staff meetings, audits, and program initiatives as needed.
Maintain effective relationships with families, staff, DSS personnel, community providers, and agency leadership.
Ensure confidentiality and adherence to ethical and professional standards.
Participate in on call rotation for supervisory support to on call staff.
Support program initiatives in alignment with organizational priorities and leadership direction.

Requirements

Bachelor’s Degree with three years’ experience working in a child welfare, behavioral health or foster care setting.
Supervisory experience preferred.
Supervisory or lead experience strongly preferred.
Knowledge of NYS child welfare/Preventive Services requirements and OCFS standards.
Ability to manage multiple priorities and provide effective oversight of complex cases.
Experience with CONNECTIONS or other child welfare case-management systems preferred.
Valid driver's license and reliable transportation, if required by the program.

Skills

Strong communication skills
Strong organization skills
Strong leadership skills
Strong problem-solving skills

Location

Watertown, NY

Work Type

Full Time
Onsite

Experience Level

3 years experience
Supervisory experience preferred

Education Level

Bachelor's Degree

Salary/Compensations

$66,072.00 - $66,072.00