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About the Role
Apollo Applied Research is a virtual medical clinic dedicated to providing accessible medical cannabis treatment for chronic health conditions. We focus on an evidence-based approach to empower patients and are committed to finding new and better treatment methods across Canada. Working at Apollo offers professional advancement, learning opportunities, and a collaborative environment.
Responsibilities
- Support patient intake and coordination, including education, triage, and appointment booking.
- Execute appointment scheduling for new patients, follow-ups, and rescheduling.
- Conduct proactive outbound patient engagement to support continuity of care.
- Address patient questions and concerns, gathering detailed history for treatment plans.
- Provide medical cannabis education to patients remotely or in-clinic.
- Maintain and evolve messaging and knowledge standards.
- Provide compassionate and empathetic patient care with clear communication.
- Manage inbound and outbound communications via phone and email.
- Perform structured patient triage to assess needs, eligibility, and urgency.
- Document patient interactions accurately in EMR systems and tracking tools.
- Support coordination and execution of patient-facing events and initiatives.
- Meet or exceed defined KPIs and performance metrics.
- Perform other duties as assigned.
Requirements
- Bilingual in English & French preferred.
- 3 or more years of relevant work experience preferred.
- Customer service/Call center experience in Health care and/or hospitality industry is preferred.
- Experience with clinical databases or EMR systems preferred, but not mandatory.
- Proficient in English with strong written and oral communication skills.
- Fluency in French is an asset.
- Ability to utilize critical thinking and problem-solving skills.
- Utilize passion, empathy & emotional intelligence to build relationships and help people improve their health.
- Must be meticulous, initiative-taking and able to foster a positive work environment.
- Utilize strong analytical and thought leadership skills.
- Ability to function in a fast-paced and rapidly changing environment with flexibility.
- Utilize strong listening, communication, and leadership skills.
Skills
- Communication
- Customer Service
- Critical Thinking
- Problem-Solving
- Empathy
- Emotional Intelligence
- Analytical Skills
- Leadership
- Listening
Location
- Canada
Work Type
- Full-time
- Remote
Experience Level
- 3 or more years of relevant work experience preferred
Benefits
- Extended health and dental coverage
- Paid vacation
- Participation in employer-supported retirement savings program
About the Company
- Apollo Applied Research is a virtual medical clinic offering patients an accessible path to medical cannabis treatment for chronic health conditions.
- We offer effective treatments for pain, anxiety, sleep disorders, PTSD, and more through an evidence-based approach.
- Our team consists of experienced healthcare professionals dedicated to patient care and medical cannabis education.
- We are actively seeking new and better ways to treat patients' illnesses with medical cannabis across Canada.
- Apollo is a growing organization in the medical cannabis industry.
- Working at Apollo provides an atmosphere of ongoing professional advancement, learning, challenges, and problem-solving.
- Our teams consist of dedicated and empathetic professionals with diverse perspectives, experiences, and collaboration to maximize collective impact.