Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Team Leader - Home Care Support Workers role.
Rezi rewrites your resume against Healthcare Australia's job description. Free.
Tailor your resume to this Team Leader - Home Care Support Workers role.
Rezi rewrites your resume against Healthcare Australia's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Team Leader - Home Care Support Workers posting at Healthcare Australia — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Team Leader - Home Care Support Workers posting at Healthcare Australia — free, in seconds.
About the Role
Healthcare Australia (HCA) is seeking an experienced Team Leader from Home Care, aged care, disability, or healthcare to build great teams and deliver outstanding client outcomes. This hands-on role involves coaching and mentoring Support Workers, managing client relationships, addressing service issues, and collaborating with internal teams to ensure optimal service delivery.
Responsibilities
- Coach, mentor, and support Support Workers through onboarding, training, field visits, reviews, and ongoing development.
- Build strong client relationships, respond to concerns and complaints, and ensure services are delivered safely and to a high standard.
- Manage workforce availability, fill shifts, support workforce planning, and strengthen retention in collaboration with Rostering and Recruitment.
- Identify opportunities to improve the workforce and client experience, service delivery, and ways of working.
- Partner with Care Managers, Recruitment, Rostering, and the wider HCA team to solve problems and deliver excellent service.
Requirements
- Experience coaching, mentoring, and developing staff.
- Strong understanding of frontline care realities and supporting vulnerable clients.
- Confidence managing client concerns, complaints, and difficult conversations.
- Ability to manage multiple priorities in a busy environment.
- Confidence working across multiple stakeholders and teams.
- Current driver's licence and ability to travel across the service area for field visits.
Skills
- People leadership
- Team building
- Client relationship management
- Workforce coordination
- Problem-solving
- Communication skills
- Relationship-building
Location
- Sydney service area
Work Type
- Hybrid working (3 days in office during probation, moving to 2 days in office and 1 day WFH after probation)
Experience Level
- Experienced people leader
- Experience in Home Care, aged care, disability, or healthcare
Benefits
- Work Life Leave – 5 additional days off after one year, once annual leave has been used
- Hybrid working arrangement
- Opportunity to grow leadership and workforce management career
About the Company
- Homecare is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer.
- At Healthcare Australia (HCA), we are united by a shared commitment: to be a valued partner to our clients and provide a strong sense of purpose for our staff.
- As Australia's largest specialist healthcare workforce provider, we connect exceptional talent with meaningful opportunities, driving excellence across the healthcare sector.
- HCA is a well-respected Australian healthcare organisation with more than 3,000 employees, including doctors, nurses and allied health professionals.
- Join a team where your leadership has a direct impact — on our people, our clients and the quality of care we deliver.
Equal Opportunity
- Veterans are encouraged to apply.
- At HCA, we are committed to embracing diversity and providing a safe working environment.