Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Front Desk Associate role.
Rezi rewrites your resume against Planet Fitness's job description. Free.
Tailor your resume to this Front Desk Associate role.
Rezi rewrites your resume against Planet Fitness's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Associate posting at Planet Fitness — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Associate posting at Planet Fitness — free, in seconds.
About the Role
The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.
Responsibilities
- Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
- Anticipate member's needs, respond promptly and acknowledge all members.
- Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
- Ability to maintain the cleanliness of the club for up to 50% of the shift.
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
- Hands-on experience in accepting payments from customers and give change and receipts.
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.
Requirements
- Ability to manage multiple responsibilities.
- Solid work ethic with strong decision-making, problem resolution skills.
- Self-starter who takes initiative with minimal direction and supervision.
- Comfortable working a flexible rotating schedule.
- Superior customer service skills, preferably in the fitness industry.
- Hard working, enthusiastic and energetic!
- Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel.
- Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
- 18 years old or older.
- Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
- Discuss your availability with the Hiring Manager and/or notate it on your application.
- Weekday and/or Weekend Hours based on club needs.
- Open or Flexible availability is a plus.
Skills
- Communication skills
- Problem-solving skills
- Customer service skills
- Fitness industry experience
Location
- Camillus - Syracuse, NY 13219
Work Type
- Part Time
- Fixed Schedule
Experience Level
- 6 months face to face customer service experience in a retail environment
- 1 year Fitness experience preferred
Education Level
- High School or Equivalent
Salary/Compensations
- $16.00 - $16.00 Hourly
Benefits
- Competitive Salary & 401K plan
- Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
- Paid Time Off benefits (Applicable for Full Time Positions)
- Free Black Card membership and fun exercise incentives
About the Company
- Planet Fitness, a private equity backed fitness retailer
Equal Opportunity
- Planet Fitness is an Equal Opportunity Employer