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About the Role
You are a trusted advisor, product consultant, and closer, working with customers to deliver immense ROI through an efficient, value-based renewal and upsell cycle. You will partner with the Customer Success team to monitor health scorecards, identify customer needs, and guide deal closure. You are a product evangelist, solutioning Zip to meet current pain points with an eye toward future product development. As a builder at a startup, you will help shape the team culture and bring best practices to the organization.
Responsibilities
- Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
- Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
- Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
- Manage current customers on multi-year contracts to ensure customer value realization.
Requirements
- 2+ years of technology SaaS experience
- Experience selling to procurement, finance, legal
- Experience driving customer retention and adoption of a SaaS product for enterprise accounts
- Customer management skills; including sales, Account management, and customer service
- Self-driven – you don’t need someone to motivate you to put in your best every day
- You’d describe yourself as organized, efficient with your time, and an excellent communicator
- Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
- Willing to go the extra mile to make sure our customers, company, team, and yourself succeed
Skills
- Sales
- Account management
- Customer service
- Negotiation
- Communication
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Benefits
- Start-up equity
- Health, vision & dental coverage
- Catered lunches & dinners for TO employees
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
About the Company
- Zip is the AI platform for enterprise procurement — built for humans and agents working together.
- By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
- The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more.
- Together they’ve saved over $8 billion and processed over $500 billion in spend.
- Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
- Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Equal Opportunity
- We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.