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About the Role

Lead the product strategy and execution for Jobber’s Voice AI products, focusing on the rapidly growing Receptionist product. This role is crucial for driving the company's future direction in serving small business owners.

Responsibilities

Turn Receptionist from a product early adopters love into one the majority of Jobber’s customers rely on daily.
Define and execute the roadmap for Receptionist and new Voice products, balancing short-term wins with long-term innovation.
Deeply understand small business owners and office managers, synthesizing market, regulatory, and customer data into smart product decisions.
Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers.
Collaborate with domain experts across Voice AI, telephony and communications products to launch best-in-class products.
Act as the voice of the customer, especially for small business owners navigating an overflowing inbox.
Set the foundation for multi-product strategy, as we incorporate a full suite of communications and scale the business and team.

Requirements

Owned a revenue line — attach rate, pricing, or packaging — rather than engagement metrics alone.
Shipped (and improved) a production LLM or ML feature or product.
Sufficient technical depth to partner in architectural conversations about models, prompts, and pipelines.
Product management experience at a senior level, with evidence of shipping real things and seeing them through to long-term outcomes.
A background in telephony or contact center technology — SIP, IVR, call routing, carrier and number registration.
Experience with consumer-facing conversational products.
Familiarity with vertical SaaS, SMB, or home and field services.
Experience scaling products from 0 to 1 (and beyond).

Location

Edmonton
Toronto
Vancouver
Kitchener-Waterloo

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

$145,900 - $197,400

Benefits

Equity rewards
Annual stipends for health and wellness
Retirement savings matching
Extended health package with fully paid premiums for body and mind
Stock options
Dedicated talent development program
Career coaching
Opportunities for career development

About the Company

Jobber exists to serve small business owners in industries like landscaping, HVAC, plumbing, and cleaning.
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more.
Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists.
We are transforming the way service is delivered by helping service providers connect with customers, save time, invoice faster, and get paid.
We are bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers.

Equal Opportunity

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team.
We welcome people of diverse backgrounds, experiences, and perspectives.
We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.