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About the Role
As a Store Manager, you will embrace the idea that life is for fun and create an exciting, vibrant experience for both your team and customers. You will take charge of every aspect of the store, leading your team with energy and enthusiasm from the front lines, ensuring smooth day-to-day operations and setting the standard for excellence in customer service, sales performance, and operational efficiency. You will also manage labor, optimize inventory, and promote our membership program to foster customer loyalty, while inspiring your team, cultivating a positive store atmosphere, and driving business growth with a focus on delivering a world-class experience.
Responsibilities
- Report directly to the Area/District Manager and lead a dynamic team, including the Assistant Store Manager, Shift Leads, and Sales Associates.
- Consistently embody and promote the mission and core values of Miniso.
- Ensure seamless store execution, including delivering outstanding customer service, upholding merchandising standards, adhering to operational procedures, and driving sales performance.
- Promote and drive engagement with the store’s membership program, encouraging customer sign-ups and fostering loyalty.
- Oversee all aspects of store operations and overall performance to develop store employees.
- Meet sales goals by training, motivating, mentoring, and providing feedback to the team.
- Lead efforts to recruit, hire, train, and retain top talent, fostering internal growth by conducting performance evaluations and creating career development paths.
- Uphold store standards, driving profitability through effective sales strategies and expense management.
- Manage cash-handling tasks, ensure strict adherence to standard operating procedures, and create a clean, safe environment.
- Serve as the key liaison with the Area/District Manager and Human Resources regarding employee performance and relations.
- Operate computers and printers, manage schedules, and ensure the store remains clean and organized.
- Drive an inviting store environment, keeping the store in top condition and ensuring visual displays align with company guidelines.
- Champion business growth through strategic planning that boosts store presence, increases store traffic, and maximizes sales performance.
- Address and resolve issues raised by both staff and customers, ensuring quick, effective solutions.
Requirements
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Proven successful experience in retail management.
- Ability to relocate or manage additional stores based on business needs.
- Ability to travel between locations is required.
Skills
- Strong leadership skills.
- Strong organizational skills.
- Strong customer management skills.
- Excellent communication abilities.
- Excellent interpersonal abilities.
Experience Level
- 3+ years of experience in retail management, with a strong track record of leading teams.
Education Level
- High school diploma or equivalent required.
- Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or related degrees is preferred.
Salary/Compensations
- USD $19.00 - USD $30.00 /Hr.