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About the Role
Rose Associates is seeking a dynamic and customer-focused Leasing Representative for its multifamily properties. This role serves as the primary point of contact for prospective residents, responsible for showcasing units, managing the leasing process, and ensuring a positive experience.
Responsibilities
- Manage all aspects of the leasing process, including conducting property tours and showcasing available units.
- Effectively communicate the community's value and greet clients.
- Assess resident needs, answer questions, and promptly respond to inquiries via multiple channels.
- Provide leasing information and schedule appointments.
- Support prospective residents through the application process, including document gathering and background/credit checks.
- Communicate application status and leasing decisions.
- Build positive relationships with prospective and current residents, and the property management team.
- Foster a welcoming and professional atmosphere in the leasing office.
- Ensure efficient operations and handle maintenance requests in collaboration with the on-site maintenance team.
- Communicate effectively with current residents regarding repairs and lease renewals.
- Assist with completing weekly and monthly sales reports, including traffic analyses.
- Receive and record deposits and rent money.
- Stay informed about local market trends and competitor offerings.
- Provide feedback to management regarding challenges to contribute to leasing and marketing strategies.
- Prepare and execute lease agreements in compliance with company policies.
- Maintain accurate and organized records of leasing documentation.
- Be present on-site to ensure effective communication with tenants, staff, vendors, and visitors.
- Ascend and descend stairs and be comfortable with varying environmental climates.
- Perform duties outside normal responsibilities as needed.
Requirements
- High school diploma or equivalent.
- A minimum of 1 year of leasing or sales experience, preferably in multifamily residential properties.
- Strong communication and interpersonal skills.
- Proficiency in navigating computers and property management software, including Microsoft Office, iLuvLeasing, On-Site, and Yardi.
- Knowledge of fair housing regulations and leasing practices.
- Valid NYS real estate license or ability to obtain one within the first 120 days of employment.
- All active license holders must register their license with Rose Associates upon hire.
- Work authorization required.
- Must be able to work weekends (Saturdays and Sundays).
Skills
- Customer service
- Sales
- Communication
- Interpersonal skills
- Computer proficiency
- Property management software
- Microsoft Office
- iLuvLeasing
- On-Site
- Yardi
- Fair housing regulations
- Leasing practices
- Real estate licensing
Location
- New York City
Work Type
- On-site
- Full-time
Experience Level
- 1+ year of leasing or sales experience
Education Level
- High school diploma or equivalent
- Bachelor's degree in business, Marketing, or a related field is a plus
Salary/Compensations
- $26 - $28 per hour
Benefits
- Significant incentive pay
- Full benefits packages
About the Company
- Rose Associates is a recognized market leader in multifamily and mixed-use real estate, owning, developing, and operating properties in urban markets from Philadelphia to Boston.
- Their services span development, construction, property and asset management, leasing, marketing, and accounting/financial operations.
- They partner with private owners and institutional investors globally.
- Rose Associates utilizes technology and team expertise to operate over 30,000 units across 250 properties.
- The company has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform for the past three years.
- Established in 1925, Rose Associates has a century of real estate expertise and an impeccable reputation.
- It is a woman-owned business led by CEO Amy Rose.
- The company is committed to a corporate culture of belonging and inclusion.
- Rose Associates is expanding across the Northeast, providing opportunities for team members to grow their careers in an environment of respect and support.
Equal Opportunity
- Beware of Recruitment Fraud: All official communication will come from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process. We will never extend a job offer without first conducting a formal in-person interview. If you receive a suspicious message, mark it as spam or phishing and report it to recruiting@rosenyc.com.