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About the Role

Assists in the strategic oversight, administrative management, and daily execution of Front Office operations. Supports and leads the team, drives exceptional luxury service delivery, oversees daily shift operations, and ensures strict adherence to service standards. Assists with associate training and development, guest recognition programs, and maintains guest loyalty.

Responsibilities

Oversee daily shift operations
Ensure strict adherence to service standards
Assist with associate training and development
Maintain guest loyalty

Requirements

2–3 years of Front Office Management experience in a luxury hotel environment
Proficiency in hotel property management systems (OPERA Cloud and ALICE preferred)
Proven leadership abilities with experience in training, coaching, and developing associates
Strong verbal, written, and interpersonal communication skills
Demonstrated problem-solving abilities, good judgment, and decision-making skills under deadline pressure
Excellent organizational skills and high attention to detail
Passion for delivering outstanding luxury service and handling high-level guest relations
100% flexible in scheduling (full availability including mornings, evenings, weekends, and holidays)

Skills

Leadership
Training
Coaching
Development
Communication
Problem-solving
Judgment
Decision-making
Organization
Attention to detail
Guest relations
OPERA Cloud
ALICE

Location

Midtown Manhattan

Work Type

Full-time

Experience Level

Management

Education Level

Degree in Hospitality Management, Hotel Operations, or related field preferred

Salary/Compensations

$75,000 - $85,000

About the Company

Trump International Hotel & Tower New York provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park.
Trump International Hotel & Tower redefines Manhattan's luxury hotel product.
Accommodations offer the finest and most luxurious comforts of home with Central Park as your front lawn, Lincoln Center as your entertainment center, and a personal Attaché attending to every need.

Equal Opportunity

We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law.
Trump International Hotel & Tower New York participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases.
The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9.
The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.