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About the Role
The Lounge Bartender is responsible for creating memorable guest experiences through exceptional beverage preparation, personalized service, and a warm, welcoming atmosphere. This role is a key ambassador for Urban Pour and Hotel Indigo Austin, delivering elevated service while preparing a variety of beverages with consistency and attention to detail. The position contributes to the outlet's success by fostering guest engagement, maintaining high standards of cleanliness and organization, and supporting food and beverage operations.
Responsibilities
- Provide friendly, engaging, and attentive service to guests.
- Build rapport with guests and create memorable, personalized experiences.
- Maintain thorough knowledge of menus, specialty cocktails, wine selections, beer offerings, and current promotions.
- Make recommendations and upsell beverages and menu items.
- Anticipate guest needs and respond promptly and professionally to requests and concerns.
- Prepare and serve alcoholic and non-alcoholic beverages according to established recipes and presentation standards.
- Ensure responsible alcohol service and comply with all TABC regulations.
- Maintain consistency in drink quality, portioning, and presentation.
- Verify guest identification and refuse service when appropriate.
- Monitor inventory levels and communicate shortages to leadership.
- Maintain a clean, organized, and fully stocked bar throughout each shift.
- Perform opening, closing, and side work duties.
- Process guest payments accurately using the POS system.
- Ensure glassware, garnishes, mixers, and supplies are properly stocked and rotated.
- Assist with inventory counts and restocking procedures.
- Work collaboratively with servers, kitchen associates, and management to ensure timely service.
- Assist with food service and lounge operations as needed.
- Support banquet functions and special events when business levels require.
- Foster a positive and professional work environment that promotes teamwork and service excellence.
- Maintain compliance with all health, sanitation, and food safety standards.
- Adhere to company policies regarding alcohol service, cash handling, and workplace safety.
- Maintain cleanliness of the bar area and surrounding guest spaces.
- Report equipment issues or safety concerns promptly.
Requirements
- Minimum one (1) year of bartending experience preferred, preferably in an upscale restaurant, lounge, or hotel environment.
- Knowledge of classic cocktails, wine, beer, and spirits.
- Current TABC Certification and Food Handler Certification, or ability to obtain upon hire.
- Excellent interpersonal and communication skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Ability to provide exceptional hospitality and create memorable guest interactions.
- Ability to stand and walk for extended periods.
- Frequently lift and carry up to 30 pounds.
- Ability to reach, bend, stoop, and work in a fast-paced environment.
- Manual dexterity sufficient to operate bar equipment and prepare beverages efficiently.
Skills
- Beverage preparation
- Personalized service
- Guest engagement
- Cleanliness and organization
- Cocktail preparation
- Interpersonal skills
- Communication skills
- Attention to detail
- Multitasking
- Hospitality
Location
- Austin
Work Type
- Full-time
Experience Level
- 1+ year preferred
Education Level
- TABC Certification
- Food Handler Certification
Benefits
- Highly competitive wages
- Exceptional benefit plan for eligible associates & their family members
- 401K matching program for eligible associates
- Flexible scheduling
- Discounts with Crescent managed properties in North America for you & your family members
- Discounts at IHG brand properties worldwide
About the Company
- Crescent Hotels & Resorts is a team of hospitality professionals deeply connected to and proud of the exceptional experiences they provide for guests.
- They foster an environment where associates are encouraged to bring their true selves to work, celebrated, and supported in their career journeys.
- The company offers health & wellness programs, best-in-class learning and development, and travel discounts.
- The Hotel Indigo/Holiday Inn Express and Suites Complex is located in the heart of downtown Austin, near the University of Texas.