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About the Role

As one of the first and last points of contact for our guests at Dizzy's Club at Jazz at Lincoln Center, you’ll help set the tone for an unforgettable experience where world-class jazz, hospitality, and New York City energy come together. The ideal candidate has a natural ability to connect with people, stays composed during busy service periods, and understands that exceptional hospitality begins the moment a guest arrives. From managing reservations and seating to welcoming guests and supporting the front-of-house team, you’ll play an important role in creating a smooth, memorable experience from arrival to farewell.

Responsibilities

Greet and welcome guests with warmth, professionalism, and enthusiasm.
Create a positive first impression and provide a courteous farewell as guests depart.
Escort guests to their assigned dining or bar areas, present menus, and introduce them to their server.
Provide additional assistance to guests who may require extra attention.
Manage reservations, waitlists, seating assignments, and guest flow throughout service.
Provide accurate wait-time estimates during high-volume periods.
Monitor dining and bar areas to help maximize seating while maintaining a comfortable guest experience.
Communicate closely with servers and management regarding table availability, seating capacity, and guest needs.
Answer incoming phone calls professionally and assist with reservations, general questions, and other inquiries.
Manage incoming voicemails and ensure messages are accurately documented and communicated.
Provide clear and accurate information about the guest experience and venue operations.
Maintain a clean, organized, and welcoming reception and entrance area.
Assist the service team as needed to support smooth operations.
Provide coat check services when required, handling guests’ belongings carefully and securely.
Collaborate with front-of-house and back-of-house teams to support efficient service.

Requirements

2-3 years of previous Host/Hostess or similar guest-facing hospitality experience is preferred, particularly in a high-volume NYC restaurant, club, or hospitality environment.
Strong understanding of restaurant etiquette, guest service standards, and front-of-house operations.
Experience managing reservations, waitlists, seating arrangements, and guest flow.
Excellent customer service, verbal communication, and interpersonal skills.
Strong organizational skills and exceptional attention to detail.
Ability to multitask, prioritize, and maintain composure during busy service periods.
Professional, welcoming, and team-oriented approach.
Strong sense of urgency and ability to respond quickly to guest and operational needs.
Familiarity with applicable health and safety standards.
Ability to stand and walk for extended periods throughout a shift.
Availability to work a flexible part-time schedule, including evenings, weekends, and late nights, based on operational needs.
Must be able to provide valid documentation that you are legally eligible to work in the United States.

Skills

Customer service
Verbal communication
Interpersonal skills
Organizational skills
Attention to detail
Multitasking
Prioritization
Composure
Sense of urgency
Team-oriented

Location

Dizzy’s Club at Jazz at Lincoln Center, New York, NY 10019

Work Type

Part-Time
On-Site

Experience Level

2-3 years of previous Host/Hostess or similar guest-facing hospitality experience is preferred

Salary/Compensations

$18.00-$20.00/hour

Benefits

Paid and unpaid safe and sick hours

About the Company

From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do.
Serving New York City for over four decades has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area.
We provide food services in an array of celebrated New York City cultural institutions, including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater.
We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production.
Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm, located in Kinderhook, NY.
Progressive from the start, we consistently set the pace for industry best practices.
Our Vision: Building Community to Better Our World
Our Mission: Unleash Joy through Genuine Hospitality
Our Core Values: Craftsmanship, People, Sustainability, Collaboration, Doing Good through Food.

Equal Opportunity

Great Performances is an equal opportunity employer.
At Great Performances, we employ qualified individuals based solely on ability, training, and experience.
Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.