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About the Role
This role is part of our Global Studios team, focused on creating emotive, conversion-focused ideas, products, and campaigns at scale and speed. The Account Director will build strong client relationships, provide strategic input, and oversee the delivery of integrated campaigns, managing briefs from start to finish.
Responsibilities
- Manage client accounts and projects from briefing through delivery, ensuring work is completed on time, on budget, and to a high standard.
- Build and maintain strong client relationships, acting as a trusted advisor and managing expectations.
- Coordinate cross-functional teams, balancing workloads and communicating client feedback effectively.
- Oversee project scope, budgets, contracts, and resources to maximise account performance and profitability.
- Lead account planning, proposals, presentations, and new business opportunities.
- Drive process improvements and ensure consistent delivery across all projects.
- Monitor account performance and provide strategic recommendations based on client objectives and results.
- Mentor and support junior team members, resolving project challenges and escalations.
- Lead and develop project teams, delegating work effectively and fostering collaboration.
- Support hiring, onboarding, performance management, and professional development.
- Encourage innovation, continuous improvement, and high-quality delivery across the team.
- Manage change effectively and communicate priorities to ensure smooth execution.
Requirements
- Experience delivering integrated, multi-channel marketing campaigns.
- Strong account, project, budget, and stakeholder management skills.
- Excellent organisation with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication, problem-solving, and decision-making abilities.
- Experience leading and developing high-performing teams.
- Commercial awareness with business development and client growth experience.
- Knowledge of digital production and creative workflows.
- Proactive, adaptable, and solutions-focused with strong attention to detail.
- Proficiency with Microsoft Office and project management tools.
Skills
- Account Management
- Project Management
- Budget Management
- Stakeholder Management
- Communication
- Problem-Solving
- Decision-Making
- Team Leadership
- Business Development
- Client Growth
- Digital Production
- Creative Workflows
- Microsoft Office Proficiency
- Project Management Tools Proficiency
Location
- Toronto
Work Type
- Hybrid
- Remote
- Contract
Experience Level
- Account Director
Salary/Compensations
- $90,000 – $100,000 CAD
Benefits
- Flexible, hybrid/remote working policy
- Excellent salary based on experience and equal pay policies
- Mental health support
- Company sick pay scheme
- 15 days paid holiday annually (plus Public Holidays)
- Refreshments provided in the office
- Enhanced family friendly policies
- Social and Cultural Events
- Inspirational Talks
- Learning and Development opportunities
- Buddy Programme
- Certified B Corp® status
- Opportunity to work with diverse clients
- Training, development, and certifications
- Global annual DEPT® Cares Month
About the Company
- DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster.
- Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data.
- We’re 50|50 tech and marketing, partner-led, and first to move.
- Clients include Google, Lufthansa, Meta, eBay, and OpenAI.
- We have been certified B Corp and Climate Neutral since 2021.
- We are a Growth Invention company built to help the world’s most ambitious brands grow faster.
- Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
- We are drawn to people who stay curious, move with intent, and never stop inventing.
- Our culture runs on three values: better together, relentlessly curious, and get sh*t done.
- At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
Equal Opportunity
- At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.
- We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
- Not sure you meet all qualifications? Apply, and let us decide!
- We believe in giving everyone a fair chance to shine.
- We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.