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About the Role
As a Treatment Coordinator at Jefferson Dental and Orthodontics, you will educate patients on oral health, present financing options, and ensure a 5-star patient experience. You will also assist with administrative tasks and basic back-office functions.
Responsibilities
- Execute a 5-star patient experience by providing empathic education and presenting financing options.
- Deliver individualized customer care by addressing patient needs, questions, or concerns respectfully and timely.
- Streamline patient visits by proactively preparing Smile Road Maps, pulling insurance, and necessary information.
- Initiate patient paperwork for treatment, including employment and insurance documentation.
- Assist patients with payment-related questions and process in-office payments.
- Assist the Patient Concierge with recalls, insurance verification, and scheduling as needed.
- Maintain the cleanliness and orderliness of the lobby and front office.
- Provide assistance in other clinic areas as requested and assigned by leadership.
- Participate in community outreach activities, promoting our services to the public.
Requirements
- Minimum age of 18 required.
- High School Diploma or equivalent required.
- Bilingual (English/Spanish) highly preferred.
- Active RDA certification highly preferred.
- Minimum 1 year of Dental office experience highly preferred.
- Minimum 1 year of patient care or customer service experience required.
- Intermediate to advanced computer skills, including data entry.
- Reliable transportation and availability to work clinic hours, including Saturdays.
- Occasional travel to assist alternate locations or training, as needed.
Skills
- Leadership and Influence
- Integrity & Credibility
- Initiative and Results Orientation
- Effective Communication
- Concern for Order and Quality
- Teamwork
- Self-Management
- Adaptability
- Diversity
- Customer Service Excellence
Work Type
- Full-time
Experience Level
- Minimum 1 year of Dental office experience highly preferred
- Minimum 1 year of patient care or customer service experience required
Education Level
- High School Diploma or equivalent required
Salary/Compensations
- $18.00 - $22.00 per hour
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About the Company
- At Jefferson Dental and Orthodontics, we are committed to making quality oral healthcare accessible to everyone.